Hybrid IT Service Desk Analyst | Windows, M365 & Support
United States Golf Association (USGA)
14 days+
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Benefits offered by this job
Job summary
A prominent golf organization in Bedminster Township is seeking a Customer-focused Service Desk Analyst to join their IT team. You will be the first point of contact for technical support issues, managing help desk tickets and assisting with onsite support during events. The ideal candidate has a Bachelor’s degree in IT and at least 2 years of experience, with strong skills in troubleshooting and customer service. This position offers a competitive salary and benefits package, with a hybrid work schedule.
Qualifications
- 2+ years of technical service desk support experience.
- Strong understanding of systems, software, and hardware troubleshooting.
- Professional certifications (HDI, CompTIA, Microsoft) are a plus.
Responsibilities
- Provide technical support for daily issues and troubleshoot hardware/software.
- Log requests and follow up for resolution in the ticketing system.
- Support and assist at USGA Championship events.
Skills
Customer service
Technical support
Multitasking
Communication
Education
Bachelor’s degree in Computer Science or Information Technology
Tools
Microsoft 365
Windows
Mac OS
Active Directory
Microsoft Azure
SharePoint
Job description
A prominent golf organization in Bedminster Township is seeking a Customer-focused Service Desk Analyst to join their IT team. You will be the first point of contact for technical support issues, managing help desk tickets and assisting with onsite support during events. The ideal candidate has a Bachelor’s degree in IT and at least 2 years of experience, with strong skills in troubleshooting and customer service. This position offers a competitive salary and benefits package, with a hybrid work schedule.
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