Hybrid IT Help Desk Specialist - Level 1 Support

Experis Austria; Madison (WI); Híbrido; USD 22.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid schedule

Descripción de la vacante

ManpowerGroup is seeking a Help Desk professional to join the Enterprise Service Desk in Madison, WI. You will provide Level 1 IT support to end users, handling password and network access issues, and respond to calls and emails from state employees and citizens.

The role requires strong customer service and basic IT troubleshooting, with experience in a call center environment. Hybrid schedule begins after training, with alternating onsite and remote weeks.

Formación

• At least 6 months of prior experience with customer service.
• At least 6 months of prior experience with basic IT troubleshooting.
• Call center experience (preferably in an IT setting) for at least 6 months.

Responsabilidades

• Provide Level 1 IT support to end users for a variety of issues, including password and network access assistance.
• Respond to telephone calls, email, and personnel requests for technical support from state agency employees and citizens.
• Identify, research, and resolve reported IT technical issues using established guidelines and commonly used support procedures.
• Document, track, and monitor problems experienced with State of Wisconsin applications to support timely resolution and trend identification.
• Support access and use of State of Wisconsin applications by troubleshooting access-related and usage-related concerns.

Conocimientos

Customer service

IT troubleshooting basics

Call center experience

Descripción del empleo

ManpowerGroup is seeking a Help Desk professional to join the Enterprise Service Desk in Madison, WI. You will provide Level 1 IT support to end users, handling password and network access issues, and respond to calls and emails from state employees and citizens.

The role requires strong customer service and basic IT troubleshooting, with experience in a call center environment. Hybrid schedule begins after training, with alternating onsite and remote weeks.