Hybrid Service Desk Analyst — Student Tech Support

University of Illinois Urbana-Champaign; Urbana (IL); Hybrid; USD 40,170 - 50,000; Full time

Benefits offered by this job

Benefits eligibility

Hybrid work schedule

Job summary

A leading educational institution in Urbana-Champaign seeks a Service Desk Analyst Associate to serve as the first point of contact for technical support requests. Responsibilities include desktop support, software training, and account management. Candidates should have a high school diploma and at least one year of IT-related work experience, including proficiency with Microsoft Office. This position offers a salary between $40,170 and $50,000 annually, and eligibility for a hybrid work schedule.

Qualifications

• One (1) year of work experience in IT-related functions.
• Experience providing application and/or desktop support.
• Ability to troubleshoot Windows workstation operating systems.

Responsibilities

• Serve as first point of contact for users with technology requests.
• Gather information and track issues using a ticket system.
• Create and maintain end-user documentation.

Skills

IT customer service

Desktop support

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Active Directory

Windows operating systems

Job description

A leading educational institution in Urbana-Champaign seeks a Service Desk Analyst Associate to serve as the first point of contact for technical support requests. Responsibilities include desktop support, software training, and account management. Candidates should have a high school diploma and at least one year of IT-related work experience, including proficiency with Microsoft Office. This position offers a salary between $40,170 and $50,000 annually, and eligibility for a hybrid work schedule.