Night-Shift Desktop Services Technician (Contract)

Stefanini; Omaha (NE); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading IT staffing provider in Omaha, Nebraska is seeking a customer support professional. This role involves analyzing and resolving customer requests for all call types while adhering to proper call handling procedures. Candidates should possess exceptional customer service and technical documentation skills, and experience with Microsoft Office, Active Directory, and troubleshooting hardware and software issues. This is a 6-9 month contract, working overnight hours from Sunday to Wednesday.

Qualifications

• Proven skills in providing exceptional customer service and first contact resolution.
• Demonstrated technical documentation capabilities.
• Strong ability to communicate verbally and in writing.

Responsibilities

• Analyze and resolve customer requests for all call types.
• Provide support and training to Desktop Services Tech I.
• Follow incident troubleshooting and escalation procedures.

Skills

Exceptional Customer Service Skills

Technical Documentation Skills

Strong Verbal and Written Communication Skills

Experience with Microsoft Office/Exchange

Experience in problem solving

Experience with troubleshooting PC/Laptop/Printer issues

Experience with troubleshooting SSL VPN

Tools

LANDesk

Active Directory

Cisco VPN

RSA VPN

Job description

A leading IT staffing provider in Omaha, Nebraska is seeking a customer support professional. This role involves analyzing and resolving customer requests for all call types while adhering to proper call handling procedures. Candidates should possess exceptional customer service and technical documentation skills, and experience with Microsoft Office, Active Directory, and troubleshooting hardware and software issues. This is a 6-9 month contract, working overnight hours from Sunday to Wednesday.