Technical Support Analyst - Software & Networking Expert

Election Systems & Software; Omaha (NE); On-site; USD 50,000 - 60,000; Full time

Job summary

A leading voting solutions provider located in Omaha is seeking a Technical Support Analyst to resolve software issues for internal and external customers. The role involves troubleshooting technical issues via phone, email, and online support tools while maintaining customer satisfaction. Candidates should have experience in application support, proficiency in software applications, and strong communication skills. A degree in a computer-related field is preferred, along with possible technical certifications.

Qualifications

• 0-2 years’ experience in customer facing support role.
• Requires excellent verbal and written customer communication skills.
• Technical certification preferred.

Responsibilities

• Facilitate issue resolution process from initial diagnosis to follow-up.
• Determine problem type and route to appropriate experts.
• Document support interactions in a knowledge repository.

Skills

Application Support role experience

Proficiency with software applications

Network setup and troubleshooting

Customer communication skills

Technical capacity (Data analysis, Computer setup & configuration)

Problem Solving/Analysis

Education

Bachelor’s/Associate’s in Computer Related field

Tools

Microsoft certification

Windows certification

Networking certification

Job description

A leading voting solutions provider located in Omaha is seeking a Technical Support Analyst to resolve software issues for internal and external customers. The role involves troubleshooting technical issues via phone, email, and online support tools while maintaining customer satisfaction. Candidates should have experience in application support, proficiency in software applications, and strong communication skills. A degree in a computer-related field is preferred, along with possible technical certifications.