Service Desk Analyst - AD, O365 & VPN Expert

SunSource; Addison (IL); Presencial; USD 42.000 - 65.000; Jornada completa

Descripción de la vacante

SunSource in Illinois is seeking a hands-on IT Helpdesk Technician with 2–5 years of experience supporting a large organization (3,000–4,000 users) as a Level 1 tech with some Level II exposure. The role emphasizes AD and O365 administration and a steady job history.

You will handle user and device provisioning, printer setups, VPN/Wi‑Fi, and basic hardware/software troubles. Experience with Jira ServiceDesk and Okta is preferred, with excellent teamwork and multitasking a must.

Formación

• 2–5 years of Helpdesk experience supporting 3,000–4,000 users.
• Associate degree or equivalent required.
• Hands-on experience with Active Directory and Office 365 administration.
• Experience with VPN/Wi‑Fi, printers, and hardware/software deployment.

Responsabilidades

• Provide Level 1 IT support for a large organization.
• Administer Active Directory and Office 365.
• Manage new user accounts, licenses, and de-provisioning.
• Troubleshoot VPN/Wi‑Fi and printer issues.
• Open/track/close Service desk tickets in Jira.

Conocimientos

Active Directory

Office 365

Printer setup

Hardware installation

VPN/Wi-Fi

ServiceDesk

Jira

2FA/Okta

Educación

Associate degree or equivalent

Herramientas

Jira

Okta

Descripción del empleo

SunSource in Illinois is seeking a hands-on IT Helpdesk Technician with 2–5 years of experience supporting a large organization (3,000–4,000 users) as a Level 1 tech with some Level II exposure. The role emphasizes AD and O365 administration and a steady job history.

You will handle user and device provisioning, printer setups, VPN/Wi‑Fi, and basic hardware/software troubles. Experience with Jira ServiceDesk and Okta is preferred, with excellent teamwork and multitasking a must.