Level 2 IT Support Analyst — O365/AD Expert
CDW
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Benefits offered by this job
Job summary
CDW in Chicago, IL is seeking a Technical Support Analyst at Level 2 to tackle escalated user issues from the help desk. You will diagnose and resolve complex desktop and Office 365 problems, and collaborate with IT teams to ensure seamless service delivery.
Ideal candidates have 3+ years in technical support, strong AD knowledge, and experience with O365 administration. This is a full-time, on-site role with CDW benefits and a competitive compensation package based on experience.
Qualifications
- 3 years of technical support / help desk / desktop support.
- 2+ years of O365 support with basic administration experience.
- Active Directory with complex user set-up experience.
Skills
Tools
Job description
CDW in Chicago, IL is seeking a Technical Support Analyst at Level 2 to tackle escalated user issues from the help desk. You will diagnose and resolve complex desktop and Office 365 problems, and collaborate with IT teams to ensure seamless service delivery.
Ideal candidates have 3+ years in technical support, strong AD knowledge, and experience with O365 administration. This is a full-time, on-site role with CDW benefits and a competitive compensation package based on experience.
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