Service Desk Analyst

SunSource; Addison (IL); On-site; USD 42,000 - 65,000; Full time

Job summary

SunSource in Illinois is seeking a hands-on IT Helpdesk Technician with 2–5 years of experience supporting a large organization (3,000–4,000 users) as a Level 1 tech with some Level II exposure. The role emphasizes AD and O365 administration and a steady job history.

You will handle user and device provisioning, printer setups, VPN/Wi‑Fi, and basic hardware/software troubles. Experience with Jira ServiceDesk and Okta is preferred, with excellent teamwork and multitasking a must.

Qualifications

• 2–5 years of Helpdesk experience supporting 3,000–4,000 users.
• Associate degree or equivalent required.
• Hands-on experience with Active Directory and Office 365 administration.
• Experience with VPN/Wi‑Fi, printers, and hardware/software deployment.

Responsibilities

• Provide Level 1 IT support for a large organization.
• Administer Active Directory and Office 365.
• Manage new user accounts, licenses, and de-provisioning.
• Troubleshoot VPN/Wi‑Fi and printer issues.
• Open/track/close Service desk tickets in Jira.

Skills

Active Directory

Office 365

Printer setup

Hardware installation

VPN/Wi-Fi

ServiceDesk

Jira

2FA/Okta

Education

Associate degree or equivalent

Tools

Jira

Okta

Job description

SunSource and its family of companies represent 270+ locations and 4,000+ employees making up one of North America’s leading value-add industrial distribution companies. We provide customers with products and value-added solutions within Fluid Power, Fluid Process, Fluid Conveyance, Automation, General Industrial Components, and Industrial Repair. www.sun-source.com

Hands on CURRENT 2 to 5 years of experience working in the Helpdesk, supporting large organizations (supporting 3,000 to 4,000 users) as a Level 1 with some level II experience with an associate degree or equivalent.

Steady Job History- (minimum 15 months experience with 1 employer)

Technical Skills

Active Directory- Admin Experience is required

• Adding new users/computers
• Passwords
• Deleting users from AD
• New hire account set up and de-provisioning experience.

Office 365 Experience- Admin Experience is required

• Working knowledge with Teams, One Drive and Share point
• Should know how to assign the license and recapture licenses

Setting up new printers/peripherals

• Installation/set up

• Trouble shoot any issue.
• Experience with Print Server

Setting up/troubleshoot Hardware

Experience with installing Software

Experience with 2 factor Authentication, preferably Okta

• Setting up
• Resetting Password

VPN/Wi-Fi

Setting up VPN/ Wi-Fi

• Trouble shoot VPN/Wi-Fi issues

Experience with ServiceDesk, preferably Jira

• Open/modify/close Service requests.

Soft Skills

Multitasking

• Work well under pressure.
• Team player/ Work in a Team environment

Equal Opportunity Employer, including disability and protected veteran status. If you are an individual with a disability and require an accommodation to complete the application process, please contact [e-mail] request reasonable accommodation. Only requests for accommodation in the application process will be returned from this email address. This employer uses E-Verify. Please click herefor additional information. (For Illinois E-Verify information click here,aquí). Sun-Source | Privacy Policy