Service Desk Analyst

SunSource; Houston (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

SunSource is seeking a Helpdesk Specialist with 2–5 years of experience to support a large user base and handle AD/Office 365 administration, printer and hardware setup, and VPN/Okta configurations.

You will manage service requests in ServiceDesk/Jira and assist with license provisioning and de-provisioning in a fast-paced environment.

Qualifications

• 2 to 5 years in Helpdesk supporting large organizations (L1/L2)
• Associate degree or equivalent
• Steady job history (minimum 15 months with 1 employer)
• Experience with Active Directory, Office 365, VPN/WiFi, Jira/ServiceDesk
• Experience with printers/peripherals, hardware, and software installation
• Experience with 2 factor authentication (Okta)

Responsibilities

• Open/modify/close service requests in ServiceDesk/Jira
• Create and manage user accounts and access in Active Directory
• Manage Office 365 licenses and services (Teams, One Drive, SharePoint)
• Set up printers/peripherals; troubleshoot hardware and software
• Configure VPN/WiFi and 2FA (Okta)
• Provide Tier 1/2 helpdesk support for large user base (3,000–4,000)

Skills

Active Directory

Office 365

VPN/WiFi

ServiceDesk/Jira

Troubleshooting

New user setup

Printer setup

Hardware setup

Okta

Software installation

Education

Associate degree or equivalent

Tools

Jira

Okta

Job description

SunSource and its family of companies represent 270+ locations and 4,000+ employees making up one of North America’s leading value-add industrial distribution companies. We provide customers with products and value-added solutions within Fluid Power, Fluid Process, Fluid Conveyance, Automation, General Industrial Components, and Industrial Repair. www.sun-source.com

Hands on CURRENT 2 to 5 years of experience working in the Helpdesk, supporting large organizations (supporting 3,000 to 4,000 users) as a Level 1 with some level II experience with an associate degree or equivalent.

Steady Job History- (minimum 15 months experience with 1 employer)

Technical Skills

Active Directory- Admin Experience is required

• Adding new users/computers
• Passwords
• Deleting users from AD
• New hire account set up and de-provisioning experience.

Office 365 Experience- Admin Experience is required

• Working knowledge with Teams, One Drive and Share point
• Should know how to assign the license and recapture licenses

Setting up new printers/peripherals

• Installation/set up

• Trouble shoot any issue.
• Experience with Print Server

Setting up/troubleshoot Hardware

Experience with installing Software

Experience with 2 factor Authentication, preferably Okta

• Setting up
• Resetting Password

VPN/Wi-Fi

Setting up VPN/ Wi-Fi

• Trouble shoot VPN/Wi-Fi issues

Experience with ServiceDesk, preferably Jira

• Open/modify/close Service requests.

Soft Skills

Multitasking

• Work well under pressure.
• Team player/ Work in a Team environment

Equal Opportunity Employer, including disability and protected veteran status. If you are an individual with a disability and require an accommodation to complete the application process, please contact [e-mail] request reasonable accommodation. Only requests for accommodation in the application process will be returned from this email address. This employer uses E-Verify. Please click herefor additional information. (For Illinois E-Verify information click here,aquí). Sun-Source | Privacy Policy