Help Desk Technician

CDW; Illinois; On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Benefits package

Job summary

CDW in Chicago, IL is seeking a Technical Support Analyst at Level 2 to tackle escalated user issues from the help desk. You will diagnose and resolve complex desktop and Office 365 problems, and collaborate with IT teams to ensure seamless service delivery.

Ideal candidates have 3+ years in technical support, strong AD knowledge, and experience with O365 administration. This is a full-time, on-site role with CDW benefits and a competitive compensation package based on experience.

Qualifications

• 3 years of technical support / help desk / desktop support.
• 2+ years of O365 support with basic administration experience.
• Active Directory with complex user set-up experience.

Skills

Technical Support

Help Desk

Desktop Support

O365 Support

Active Directory

Tools

ServiceNow

Intune

Palo Alto GlobalProtect

Job description

CDW has an excellent opportunity for a Technical Support Analyst in Chicago, IL! In this role, you will support a multi-location organization with high-level end user support challenges. Serving as a Level 2 Support Analyst, you will be responsible for solving user challenges that are escalated from the Help Desk team.

Required expertise includes:

• 3 years of Technical Support / Help Desk / Desktop Support
• 2+ years of O365 Support - advanced knowledge, including basic administration experience
• Active Directory - including complex user set-up experience

Desired experience:

• VPN experience, ideally Palo Alto Global Protect
• ServiceNow experience for both incidents and requests
• Intune for EndPoint Management

About the role:

Location: Chicago, IL (Northern Suburb)

Type of opportunity: W2 employment with CDW

Benefits: Complete suite of CDW benefits

Compensation: Flexible based on experience, plus excellent benefits