Service Desk Analyst

SunSource; Warren (MI); On-site; USD 52,000 - 76,000; Full time

Job summary

SunSource in Warren, MI is seeking a Service Desk Analyst with 2–5 years of hands-on helpdesk experience supporting a large user base as a Level 1 resource with some Level II tasks. The role emphasizes AD and Office 365 administration, printer and hardware setup, and VPN/Wi‑Fi troubleshooting.

You will log requests via Jira, handle password resets and 2‑factor authentication setups, and work well in a fast-paced team environment. SunSource is an Equal Opportunity Employer.

Qualifications

• Hands-on helpdesk experience with 2–5 years experience in a large organization.
• Experience with Active Directory administration and Office 365 administration.
• Familiarity with VPN/Wi-Fi and 2FA authentication implementations.

Responsibilities

• Open/modify/close Service Desk requests using Jira.
• Provision and support AD users; manage Office 365 licenses.
• Setup printers/peripherals and troubleshoot hardware.
• Troubleshoot VPN/Wi-Fi issues and password resets.

Skills

Active Directory

Office 365

Service Desk

VPN/Wi-Fi

Jira

Password resets

2FA/Okta

Printer setup

Education

Associate degree or equivalent

Tools

Jira

Okta

Job description

Service Desk Analyst

SunSource and its family of companies represent 270+ locations and 4,000+ employees making up one of North America’s leading value-add industrial distribution companies. We provide customers with products and value-added solutions within Fluid Power, Fluid Process, Fluid Conveyance, Automation, General Industrial Components, and Industrial Repair. www.sun-source.com

Hands on CURRENT 2 to 5 years of experience working in the Helpdesk, supporting large organizations (supporting 3,000 to 4,000 users) as a Level 1 with some level II experience with an associate degree or equivalent.

Steady Job History- (minimum 15 months experience with 1 employer)

Technical Skills

Active Directory- Admin Experience is required

• Adding new users/computers
• Passwords
• Deleting users from AD
• New hire account set up and de-provisioning experience.

Office 365 Experience- Admin Experience is required

• Working knowledge with Teams, One Drive and Share point
• Should know how to assign the license and recapture licenses

Setting up new printers/peripherals

• Installation/set up

• Trouble shoot any issue.
• Experience with Print Server

Setting up/troubleshoot Hardware

Experience with installing Software

Experience with 2 factor Authentication, preferably Okta

• Setting up
• Resetting Password

VPN/Wi-Fi

Setting up VPN/ Wi-Fi

• Trouble shoot VPN/Wi-Fi issues

Experience with ServiceDesk, preferably Jira

• Open/modify/close Service requests.

Soft Skills

Multitasking

• Work well under pressure.
• Team player/ Work in a Team environment

Equal Opportunity Employer, including disability and protected veteran status. If you are an individual with a disability and require an accommodation to complete the application process, please contact [e-mail] to request reasonable accommodation. Only requests for accommodation in the application process will be returned from this email address. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí). Sun-Source | Privacy Policy

SunSource

Equal employment opportunity, including veterans and individuals with disabilities.

PI287278701