Service Desk Analyst: AD, O365 & VPN Support

SunSource; Warren (MI); On-site; USD 52,000 - 76,000; Full time

Job summary

SunSource in Warren, MI is seeking a Service Desk Analyst with 2–5 years of hands-on helpdesk experience supporting a large user base as a Level 1 resource with some Level II tasks. The role emphasizes AD and Office 365 administration, printer and hardware setup, and VPN/Wi‑Fi troubleshooting.

You will log requests via Jira, handle password resets and 2‑factor authentication setups, and work well in a fast-paced team environment. SunSource is an Equal Opportunity Employer.

Qualifications

• Hands-on helpdesk experience with 2–5 years experience in a large organization.
• Experience with Active Directory administration and Office 365 administration.
• Familiarity with VPN/Wi-Fi and 2FA authentication implementations.

Responsibilities

• Open/modify/close Service Desk requests using Jira.
• Provision and support AD users; manage Office 365 licenses.
• Setup printers/peripherals and troubleshoot hardware.
• Troubleshoot VPN/Wi-Fi issues and password resets.

Skills

Active Directory

Office 365

Service Desk

VPN/Wi-Fi

Jira

Password resets

2FA/Okta

Printer setup

Education

Associate degree or equivalent

Tools

Jira

Okta

Job description

SunSource in Warren, MI is seeking a Service Desk Analyst with 2–5 years of hands-on helpdesk experience supporting a large user base as a Level 1 resource with some Level II tasks. The role emphasizes AD and Office 365 administration, printer and hardware setup, and VPN/Wi‑Fi troubleshooting.

You will log requests via Jira, handle password resets and 2‑factor authentication setups, and work well in a fast-paced team environment. SunSource is an Equal Opportunity Employer.