IT Service Desk Coordinator - 24/7 Windows & M365 Support

ADP, Inc.; Tinley Park (IL); On-site; USD 50,000 - 60,000; Full time

Job summary

ADP, Inc. in Tinley Park, IL seeks a Service Desk Coordinator to deliver Level 1–2 IT support, serving as a primary contact for end users in a fast-paced environment.

You will troubleshoot hardware, Windows OS, Microsoft 365, and SaaS apps, manage access for Microsoft, GSuite, and EHR systems, and collaborate with the desk to meet response goals across all shifts. This 24/7 operation requires flexibility to work a variety of shifts, including days, evenings, overnights, weekends, and holidays as

Qualifications

• Associate's degree or equivalent IT support experience.
• 2-3 years of experience supporting Windows, Microsoft Office, and end-user hardware.
• Experience with remote support tools, Active Directory, and Microsoft 365.

Responsibilities

• Respond to and resolve service desk tickets via phone, email, and remote support.
• Troubleshoot hardware, Windows OS, Microsoft 365, SaaS applications, printers, and mobile devices.
• Access management for Microsoft, GSuite, and Electronic Health Record Applications.
• Escalate issues as needed and keep users informed throughout resolution.
• Collaborate with the service desk team to meet response and resolution goals.

Skills

Windows OS

Microsoft Office

End-user hardware

Remote support tools

Active Directory

Microsoft 365

Communication skills

Customer-focused

Multitasking

Education

Associate's degree or equivalent IT support experience

Tools

Active Directory

Microsoft 365

Electronic Health Record Applications

Microsoft 365

Job description

ADP, Inc. in Tinley Park, IL seeks a Service Desk Coordinator to deliver Level 1–2 IT support, serving as a primary contact for end users in a fast-paced environment.

You will troubleshoot hardware, Windows OS, Microsoft 365, and SaaS apps, manage access for Microsoft, GSuite, and EHR systems, and collaborate with the desk to meet response goals across all shifts. This 24/7 operation requires flexibility to work a variety of shifts, including days, evenings, overnights, weekends, and holidays as