Frontline IT Support Specialist, Windows & M365

ADP, Inc.; Shiloh (IL); On-site; USD 45,000 - 55,000; Full time

Job summary

ADP, Inc. in Shiloh, IL is seeking a reliable IT Help Desk Specialist to be the first point of contact for staff IT issues, delivering courteous, timely support and helping maintain smooth day-to-day operations.

You will troubleshoot hardware, software, and network problems; install and configure desktops, laptops, printers, and mobile devices; manage user accounts and access; and document requests in the ticketing system to improve service and security.

Qualifications

• Experience with Windows OS, Microsoft 365, and basic networking.
• Strong communication and customer-service skills.
• Ability to troubleshoot and resolve issues independently.

Responsibilities

• Provide first-level technical support via phone, email, and in person.
• Troubleshoot hardware, software, and network issues.
• Install, configure, and maintain desktops, laptops, printers, and mobile devices.
• Manage user accounts, passwords, and access permissions.
• Document support requests and resolutions in the ticketing system.
• Escalate complex issues to higher-level IT staff when needed.
• Assist with onboarding/offboarding by setting up and deactivating user accounts.
• Support basic cybersecurity and data protection practices.

Skills

Windows OS knowledge

Microsoft 365

Networking basics

Communication skills

Independent problem-solving

Education

Associate’s degree in IT or related field

Tools

Ticketing systems

Remote support tools

Active Directory

Job description

ADP, Inc. in Shiloh, IL is seeking a reliable IT Help Desk Specialist to be the first point of contact for staff IT issues, delivering courteous, timely support and helping maintain smooth day-to-day operations.

You will troubleshoot hardware, software, and network problems; install and configure desktops, laptops, printers, and mobile devices; manage user accounts and access; and document requests in the ticketing system to improve service and security.