Service Desk Analyst - 24/7 IT Support & Certifications

Summit7; Alabama; Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Excellent health/dental benefits

401(k) with company matching

Unlimited mobile phone plan

10 days vacation, 7 days sick time

Job summary

A technology solutions firm in Alabama seeks IT Support personnel to manage technical issues with Microsoft applications and provide exceptional customer service. This role demands U.S. citizenship, the ability to pass a background check, and involves working with Azure and Office 365. Candidates should have relevant degrees or certifications and a strong desire for professional growth. Competitive salary and benefits are offered, including healthcare and 401(k) matching.

Qualifications

• Must be a U.S. citizen eligible to pass a background check.
• 2 years of IT experience preferred, especially in service desk support.
• Willingness to work any shift and on-call.

Responsibilities

• Provide IT support for technical issues involving Microsoft applications.
• Monitor and support Azure backups.
• Document changes and updates to client environments.

Skills

IT support for Microsoft applications

Azure Backup monitoring

Customer service

Office 365 Administration

Windows 10/11 Administration

Education

Associate's or bachelor's degree in computer science or MIS

CompTIA Security+ Certification

Tools

ConnectWise

Kaseya

Windows Server Administration

VMWare VCP

Cisco CCNA

Job description

A technology solutions firm in Alabama seeks IT Support personnel to manage technical issues with Microsoft applications and provide exceptional customer service. This role demands U.S. citizenship, the ability to pass a background check, and involves working with Azure and Office 365. Candidates should have relevant degrees or certifications and a strong desire for professional growth. Competitive salary and benefits are offered, including healthcare and 401(k) matching.