24/7 IT Service Desk Analyst | Customer-Focused Support

Compunnel, Inc.; San Antonio (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading IT service provider in San Antonio is seeking a Service Desk Analyst to deliver IT support in a dynamic environment. The analyst will manage user inquiries and resolve technical issues, ensuring smooth IT operations. Ideal candidates possess a high school diploma or GED, customer service experience, and strong problem-solving skills. IT certifications are preferred. This role involves flexible scheduling, requiring reliability and effective communication skills.

Qualifications

• Experience in Information Technology, Business, or related fields.
• Ability to obtain IT standard certifications (e.g., A+, Network+).
• Strong technical skills with the ability to resolve common IT issues.

Responsibilities

• Serve as the primary point of contact for IT-related needs.
• Handle incoming queries and requests via multiple channels.
• Document, triage, and record all incidents or service requests.
• Diagnose and resolve common hardware/software issues.
• Escalate unresolved issues to higher-level support teams.

Skills

Diagnosing IT issues

Customer Service

Technical Troubleshooting

Communication

Problem-Solving

Education

High school diploma or GED

Job description

A leading IT service provider in San Antonio is seeking a Service Desk Analyst to deliver IT support in a dynamic environment. The analyst will manage user inquiries and resolve technical issues, ensuring smooth IT operations. Ideal candidates possess a high school diploma or GED, customer service experience, and strong problem-solving skills. IT certifications are preferred. This role involves flexible scheduling, requiring reliability and effective communication skills.