Service Desk Analyst

Summit7; Alabama; Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Excellent health/dental benefits

401(k) with company matching

Unlimited mobile phone plan

10 days vacation, 7 days sick time

Job summary

A technology solutions firm in Alabama seeks IT Support personnel to manage technical issues with Microsoft applications and provide exceptional customer service. This role demands U.S. citizenship, the ability to pass a background check, and involves working with Azure and Office 365. Candidates should have relevant degrees or certifications and a strong desire for professional growth. Competitive salary and benefits are offered, including healthcare and 401(k) matching.

Qualifications

• Must be a U.S. citizen eligible to pass a background check.
• 2 years of IT experience preferred, especially in service desk support.
• Willingness to work any shift and on-call.

Responsibilities

• Provide IT support for technical issues involving Microsoft applications.
• Monitor and support Azure backups.
• Document changes and updates to client environments.

Skills

IT support for Microsoft applications

Azure Backup monitoring

Customer service

Office 365 Administration

Windows 10/11 Administration

Education

Associate's or bachelor's degree in computer science or MIS

CompTIA Security+ Certification

Tools

ConnectWise

Kaseya

Windows Server Administration

VMWare VCP

Cisco CCNA

Job description

Salary

Salary*: $40,000 - $55,000

*Dependent upon qualifications

This position requires U. S. citizenship and the ability to successfully pass an in-depth background check screening.

Benefits

We offer a comprehensive benefits package to support our employees and their families.

• Excellent health/dental benefits from BCBS
• Vision benefits
• 401(k) with company matching
• Unlimited mobile phone plan
• 10 days\' vacation, 7 days sick time
• Bonuses and salary increase potential via our certifications plan

We do cool work here, defying expectations by simply being who we are - each of us makes an impact.

Essential Functions

• IT support relating to technical issues involving Microsoft's core business applications and operating systems
• Monitoring and support of Azure Backups
• Management of Exchange Online, SharePoint Online, Teams, OneDrive for Business, Cloud App Security, Intune, and Azure Active Directory
• Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, Wi-Fi, and security
• Basic remote access solution support: IPSEC & SSL VPN, Remote Desktop Services, etc.
• Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets
• Consistently documenting changes and updates to client environments
• Communication with clients as required; keeping them informed of incident progress, notifying them of impending changes, and agreed outages

Additional responsibilities

• Resolute dedication to unparalleled customer service
• Fast turnaround of client requests
• Ability to work in a team and communicate effectively
• Ensure requests are routed to the proper resource in order to be resolved quickly and efficiently
• Escalate service requests appropriately
• Responsible for entering all time and expenses as they occur
• Continuous education, expansion, and refinement of technical knowledge, and credibility through industry standard certifications
• Enhancing customer relations
• Interpret and discuss information with others and regularly provide and recommend actions involving complex issues
• Demonstrate professional attitude with client over the phone, on-site, and through emails to resolve all client requests/questions
• Other duties as assigned

Requirements

• Associates or bachelor\'s degree in computer science or MIS from a reputable institute OR two (2) years of IT or related experience. Special preference for service desk/desk-side support.
• CompTIA Security+ Certification
• Candidate must be open to any shift, on-call rotations, and potential weekend work to support a 24/7 operation.
• Office 365 Administration
• Windows 10/11 Administration
• Incredible customer service skills
• Ability to work independently and a strong desire for personal and professional development
• Ability to identify and evaluate trends in industry best practices and policies
• All candidates MUST BE a U.S. citizen with the ability to pass an extensive background check. Proof of citizenship and eligibility to work must be provided immediately upon hire. Failure to provide required documents will be cause for termination of employment until such time that the documents are provided.

Optional / Desired

• Network+ Certification
• ConnectWise and Kaseya Knowledge
• Windows Server 2008R2, 2012R2, 2016 Administration
• Virtualization technologies: primarily Microsoft and VMWare VCP and/or Cisco CCNA
• Network technologies such as TCP/IP, firewalls, SSL VPN appliances, and IPSEC tunneling
• Microsoft MCSE

Summit 7 Systems is an equal opportunity/ affirmative action employer and an alcohol and drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Summit 7 Systems requires background investigations. Any offer of employment is contingent upon the results of a reference/background check. We are a drug and alcohol-free workplace and require pre-employment drug screening.