Service Dept Admin – ADP/CDK, Customer Liaison

Group1 Automotive, Inc.; Stratham (NH); On-site; USD 27,552 - 31,684; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) plan with company match

Paid Time-Off

Employee Stock Purchase Plan

Employee Vehicle Purchase Program

Training & advancement opportunities

Job summary

BMW STRATHAM NH is seeking a Service Department Admin to support daily service operations, schedule bookings, and ensure customer satisfaction. This role requires strong communication, a professional demeanor, and prior ADP/CDK experience where possible, with a focus on team collaboration and process adherence.

Join a Ford-like dealership environment emphasizing training, benefits, and opportunities for professional growth within Group 1 Automotive, a Fortune 500 company.

Qualifications

• At least 1 year of sales, service, or accounting experience in automotive industry.
• Strong customer service and communication skills.
• Experience with ADP/CDK is a plus.
• High school diploma or equivalent required.

Responsibilities

• ADP/ CDK Booking and timekeeping for service department.
• Meet and greet service customers promptly in a professional and courteous manner.
• Liaison between the service and sales department.
• Realize that business is built on customer satisfaction and be devoted to guaranteeing satisfaction to our customers.
• Establish personal goals that are consistent with dealership standards of productivity and devise a strategy to meet those goals.
• Learn to overcome objections.
• Follow all company policies and procedures.
• Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.

Skills

Customer service

Communication

Sales experience

Professional appearance

Self-motivated

ADP/CDK experience

Education

High school diploma or equivalent

Tools

ADP/CDK

Job description

BMW STRATHAM NH is seeking a Service Department Admin to support daily service operations, schedule bookings, and ensure customer satisfaction. This role requires strong communication, a professional demeanor, and prior ADP/CDK experience where possible, with a focus on team collaboration and process adherence.

Join a Ford-like dealership environment emphasizing training, benefits, and opportunities for professional growth within Group 1 Automotive, a Fortune 500 company.