Service Dept Admin - BMW Stratham

Group1 Automotive, Inc.; Stratham (NH); On-site; USD 27,552 - 31,684; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) plan with company match

Paid Time-Off

Employee Stock Purchase Plan

Employee Vehicle Purchase Program

Training & advancement opportunities

Job summary

BMW STRATHAM NH is seeking a Service Department Admin to support daily service operations, schedule bookings, and ensure customer satisfaction. This role requires strong communication, a professional demeanor, and prior ADP/CDK experience where possible, with a focus on team collaboration and process adherence.

Join a Ford-like dealership environment emphasizing training, benefits, and opportunities for professional growth within Group 1 Automotive, a Fortune 500 company.

Qualifications

• At least 1 year of sales, service, or accounting experience in automotive industry.
• Strong customer service and communication skills.
• Experience with ADP/CDK is a plus.
• High school diploma or equivalent required.

Responsibilities

• ADP/ CDK Booking and timekeeping for service department.
• Meet and greet service customers promptly in a professional and courteous manner.
• Liaison between the service and sales department.
• Realize that business is built on customer satisfaction and be devoted to guaranteeing satisfaction to our customers.
• Establish personal goals that are consistent with dealership standards of productivity and devise a strategy to meet those goals.
• Learn to overcome objections.
• Follow all company policies and procedures.
• Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.

Skills

Customer service

Communication

Sales experience

Professional appearance

Self-motivated

ADP/CDK experience

Education

High school diploma or equivalent

Tools

ADP/CDK

Job description

Overview

BMW STRATHAM NH is part of the fast growing Group 1 Automotive, a leader in automotive retail. We are looking to add a qualified SERVICE DEPARTMENT ADMIN to our team. Group 1 is a Fortune 500 company that owns and operates automotive dealerships and collision centers in the United States, United Kingdom and Brazil. We offer our associates a team environment, great benefits and ongoing training and support.

In addition to competitive pay, we offer our associates the following benefits:

• Health, Dental, Vision, Life, and Disability insurance
• 401(k) plan with company match
• Paid Time-Off
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Professional work environment, with job training and advancement opportunities

Responsibilities

• ADP/ CDK Booking and timekeeping for service department
• Meet and greet service customers promptly in a professional and courteous manner.
• Liaison between the service and sales department.
• Realize that business is built on customer satisfaction and be devoted to guaranteeing satisfaction to our customers.
• Establish personal goals that are consistent with dealership standards of productivity, and devise a strategy to meet those goals.
• Learn to overcome objections.
• Follow all company policies and procedures.
• Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.

Qualifications

• At least 1 year of sales, service, or accounting in the Automotive industry experience required.
• ADP/ CDK experience plus
• Confidence in your ability to be successful.
• A desire to work in a commission, performance-based, environment.
• Great attitude with high-energy personality.
• Excellent customer service skills.
• Professional appearance and work ethic.
• Self-starter and self-motivated.
• Ability to work well in a process driven environment.Outstanding communication skills in both verbal and written.
• High school diploma or equivalent.
• Valid driver license in the state that you will work and a good driving record.

Compensation: $20.00 to $23.00 hourly

All applicants must be willing to submit to pre-employment testing to include: background checks, MVR, and hair follicle drug testing in order to qualify for employment

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment may be contingent upon successful completion of a background check and/or drug screening.