Service Advisor

MINI of Allentown; Northern (KY); Hybrid; USD 42,000 - 68,000; Full time

Job summary

BMW of Devon is seeking a Service Advisor to join our luxury dealership team. The role focuses on helping customers understand service needs, inspecting vehicles, and recommending appropriate maintenance and repairs.

The ideal candidate will have experience in a dealership, strong sales skills, and a commitment to excellent customer service and satisfaction.

Qualifications

• Two-Five years' experience as a Service Advisor in a dealership setting.
• Excellent customer service skills and professional demeanor.
• Strong sales skills with ability to meet/exceed customer expectations.

Responsibilities

• Refer to service history, inspect vehicles, and recommend services to clients.
• Promote services, parts, maintenance plans, and accessories by understanding product requirements.
• Administer warranty repairs per warranty specifications.
• Demonstrate dealership environment experience and high customer satisfaction.

Skills

Customer service

Sales skills

Dealership experience

Communication

Tools

Reynolds Ignite

Xtime

Text2Drive

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Devon, PA, US

BMW of Devon, a leading luxury import automobile dealership, has an opening for a Service Advisor.We have a tremendous team in place already and we are looking to add to it. We offer a very strong, performance-based pay plan that will reward the ideal candidate accordingly!

We offer highly skilled factory trained technician teams, great benefits, outstanding pay plan, and a great place to not just have a job but have a career .

All interviews will be confidential. Sloane BMW of Devon is PA's #1 volume BMW Dealer!

• Essential Role will be helping customers understand the value of maintaining their vehicles.
• Must be able to provide excellent customer service and surpass all our customers demands & expectations.

Job Description

• Day to day activities will require applicants to refer to service history, inspect vehicle, and recommend service to clients.
• Promote the sales of services, parts, maintenance plans, and accessories by thoroughly understanding the product and associated service requirements.
• Administer new and used vehicle warranty repairs in accordance with warranty specifications.
• The right individual will have experience in a dealership environment , strong sales skills, and high customer satisfaction scores.

Requirements

• Two-Five years' experience as a Service Advisor in a dealership setting preferred
• Team player able to thrive in a fast-paced environment
• Strong understanding of Reynolds and Reynolds Ignite, Xtime, and Text2Drive proficiency a plus
• Excellent customer service skills paired with a professional attitude, appearance and demeanor