Service Advisor - BMW

Rick Hill Imports; Kingsport, Northern (TN, KY); Hybrid; USD 42,000 - 68,000; Full time

Job summary

Rick Hill Imports - Kingsport, TN is seeking a Service Advisor to be the vital link between our BMW clients and the service team, greeting customers, assessing needs, and scheduling work with integrity. You will explain options, propose maintenance, provide accurate cost and time estimates, and coordinate with technicians, warranty, and parts to keep customers informed.

Prior service-advisor experience is a plus; strong communication, multitasking, and a customer-first mindset are essential to

Qualifications

• Prior experience as a Service Advisor a plus.
• Strong communication and interpersonal skills.
• A passion for delivering outstanding customer service.
• Ability to multitask in a fast-paced environment while maintaining attention to detail.
• Familiarity with automotive repair and maintenance terminology a plus.
• Proficiency in dealership management software a plus (Dealertrack, xTime,MyKaarma, etc.).
• A valid driver’s license and clean driving record.

Responsibilities

• Greet customers and assess service needs, building ongoing relationships.
• Explain service options and provide cost/time estimates.
• Coordinate between customer and service team for a smooth process.
• Create and maintain service records, warranty claims, and repair orders.
• Ensure customers leave with confidence and understanding of services.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Automotive terminology

Dealership software

Driver's license

Tools

Dealertrack

xTime

MyKaarma

Job description

At Rick Hill Imports - Kingsport, TN, we're not just selling and servicing cars -- we're crafting long-term relationships and exceptional experiences. As a premier luxury automotive dealership, we take pride in representing world-class brands and delivering world-class service with a hometown feel. We value our employees and want to create a flexible and healthy team environment. We want to help your career but we don't want your personal life to take a hit because of it.

Job Overview

As a Service Advisor, you will be the vital link between our customer base and the service team. You will identify the need for, sell, and schedule service work. You will be representing the BMW center to service clients and serve both the client and their vehicle's best interest (our team will not recommend or up-sell a service unless it is genuinely needed/recommended). You will also serve as a liaison between the Service Manager, Shop Foreman, Parts personnel, Technicians and Warranty Administration to maintain good relationships and communication between all parties. This position is centered around building relationships with our BMW clients, and doing what you can to keep them on the road safely and happily. Please note that this position does not require you to have prior knowledge of our vehicles or standard services. While it is helpful, it is not required and you will learn quickly.

Key Responsibilities

• Customer Interaction: Greet customers warmly and professionally, assess their service needs, and ensure a seamless check-in and check-out process. Establish ongoing relationships with our BMW owners.

• Service Consultation: Explain service options, recommend necessary maintenance and repairs, responsibly promote the sale of necessary services, parts and accessories,and provide accurate cost and time estimates.

• Coordination: Act as the communication hub between the customer and the service team, ensuring a smooth process with clear and timely updates.

• Documentation: Accurately create, update, and maintain service records, warranty claims, and repair orders.

• Customer Satisfaction: Ensure each customer leaves with a clear understanding of services performed and a sense of confidence in our dealership.

Benefits

• Engaging team work environment
• Paid training and development (both in-house and with BMW)
• Career growth opportunities
• Medical and dental coverage available
• Paid vacation and holidays
• 401(k)

Qualifications

• Prior experience as a Service Advisor a plus.

• Strong communication and interpersonal skills.

• A passion for delivering outstanding customer service.

• Ability to multitask in a fast-paced environment while maintaining attention to detail.

• Familiarity with automotive repair and maintenance terminology a plus.

• Proficiency in dealership management software a plus (Dealertrack, xTime,MyKaarma, etc.).

• A valid driver’s license and clean driving record.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.