Service Department Manager — Lead Growth, Profit & Team

James River Equipment; Delmar (MD); Presencial; USD 70 000 - 110 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Extended health insurance

Health savings account options

401k with employer match

Resumo da oferta

James River Equipment is seeking a Service Manager to oversee the daily operations of the service department in Delmar, MD. The role focuses on customer satisfaction, profitable labor sales, and efficient workflow, with leadership responsibility for personnel and safety.

The position involves setting department goals, managing finances, ensuring best practices, and collaborating with parts and sales to maximize performance. A strong track record in a dealership setting is preferred.

Qualificações

• 3-5 years of experience in an equipment dealership setting in a shop foreman/coordinator/assistant manager role.
• Strong business knowledge with ability to manage finances and budget, and communicate with customers and staff.
• Proficient in CDK, dealer work order systems, Microsoft Office and Excel.

Responsabilidades

• Optimize service department processes to boost customer satisfaction and profitable labor sales.
• Lead hiring, coaching, and retaining key talent, and set departmental goals.
• Create annual service department goals, budget, and marketing plans, and monitor progress.

Conhecimentos

Leadership

Budget Management

Customer Communication

Mentorship

Ferramentas

CDK

Dealer Work Order Systems

Microsoft Office

Excel

Descrição da oferta de emprego

James River Equipment is seeking a Service Manager to oversee the daily operations of the service department in Delmar, MD. The role focuses on customer satisfaction, profitable labor sales, and efficient workflow, with leadership responsibility for personnel and safety.

The position involves setting department goals, managing finances, ensuring best practices, and collaborating with parts and sales to maximize performance. A strong track record in a dealership setting is preferred.