Service Department Manager

Paycom; Delmar (MD); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Extended health insurance

Health savings account options

401k with employer match

Job summary

James River Equipment is seeking a Service Manager to oversee the daily operations of the service department in Delmar, MD. The role focuses on customer satisfaction, profitable labor sales, and efficient workflow, with leadership responsibility for personnel and safety.

The position involves setting department goals, managing finances, ensuring best practices, and collaborating with parts and sales to maximize performance. A strong track record in a dealership setting is preferred.

Qualifications

• 3-5 years of experience in an equipment dealership setting in a shop foreman/coordinator/assistant manager role.
• Strong business knowledge with ability to manage finances and budget, and communicate with customers and staff.
• Proficient in CDK, dealer work order systems, Microsoft Office and Excel.

Responsibilities

• Optimize service department processes to boost customer satisfaction and profitable labor sales.
• Lead hiring, coaching, and retaining key talent, and set departmental goals.
• Create annual service department goals, budget, and marketing plans, and monitor progress.

Skills

Leadership

Budget Management

Customer Communication

Mentorship

Tools

CDK

Dealer Work Order Systems

Microsoft Office

Excel

Job description

Job Details: Job Location: Delmar - Delmar, MD, Position Type: Full Time, Salary Range: $70000.00 - $110000.00Base+Commission/year, Job Purpose

The Service Manager oversees the daily operations of the service department to ensure exceptional customer satisfaction, profitable labor sales, and efficient workflow. This role is responsible for developing departmental goals, managing personnel, maintaining equipment and facilities, and implementing best practices across service operations. The Service Manager plays a critical leadership role in driving performance, safety, and continuous improvement within the department.

Join the team at James River Equipment in Salem

Since 1977, James River Equipment has been providing outstanding John Deere products and services to farmers, businesses, homeowners, and our communities. Each one of our over 50 authorized John Deere dealerships provides a workplace where employees are family and customers return because of the skill, service and trust our employees provide. As we grow, we value people ready to grow a career that makes an impact far beyond just our daily workplace.

A Day in the Life: Service Manager

• Optimizes the service department processes to ensure internal and external customer satisfaction, growing profitable service labor sales, exercising disciplined expense control, and working collaboratively with parts and sales departments
• Supports service team through hiring, coaching and retaining key talent while setting department goals and helping the team to achieve these both individually and collectively as a team
• Creates annual Service Department goals, budget and marketing plan in alignment with the organization’s financial and operational objectives, and monitors monthly to ensure achievement of departmental goals
• Negotiates equitable service policy settlements, manages work-in-progress (WIP) and pending service work, analyzes rework and takes corrective action
• Collaborates within company on service department best practices, implements common processes and systems, submits all service warranty and product improvement program claims by deadline to receive maximum credit, and ensures the maintenance and safety of the shop and yard

Need to Succeed:

• 3-5 years of experience in an equipment dealership setting working as a shop foreman, coordinator, or assistant manager with demonstrated growth in revenue, customer and staff retention
• Business knowledge, ability to manage finances/budget, taking initiative with customer and employee communication, excellent follow up, and mentorship/coaching skills
• Computer experience with CDK, dealer work order systems, Microsoft Office and Excel
• Experience in a dealership setting supporting heavy equipment with a similar volume customer base is highly preferred
• Ability to lead by example and promote the culture of James River Equipment

Life at James River Equipment: About the Benefits

Starting your career at James River Equipment means you're invested in from day one. In addition to a competitive salary (negotiable based on experience) as well as manager bonus eligibility, the successful candidate will receive:

• Extended health, dental, and vision insurance (day one of employment)
• Health savings account options
• Flexible spending account options
• Disability and life insurance
• 401k with employer match and profit share (after 90 days of employment)
• Annual PPE allowance
• Paid time off and paid holidays
Employee recognition rewards program
• Opportunities for leadership and professional growth
• Quarterly group outings, company events, and employee recognition programs

Upon joining James River Equipment, you will be welcomed into a supportive, collaborative, and diverse team that takes pride in a job well done and is appreciated for the work they do!

For more information about what it’s like to work at James River Equipment, please visit our website at www.jamesriverequipment.com