Service Department Manager

James River Equipment; Salem (VA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health insurance

HSA

FSAs

Disability insurance

Life insurance

401k with match

PPE allowance

Paid time off

Holidays

Employee rewards

Leadership growth

Company events

Job summary

James River Equipment in Salem, VA is seeking a Service Manager to lead our service department and drive profitability through effective processes and team leadership. You will hire and coach staff, set department goals, manage budgets, and collaborate with parts and sales to deliver outstanding customer service while maintaining safety and shop efficiency at our Salem location.

The role requires 3–5 years in equipment dealerships and experience with CDK, dealer work orders, and MS Office; a

Qualifications

• 3-5 years of experience in an equipment dealership setting.
• Finance/budget management experience and staff mentorship.
• Proficiency with CDK, dealer work order systems, MS Office and Excel.
• Experience with heavy equipment and similar customer base preferred.
• Ability to lead by example and promote James River Equipment culture.

Responsibilities

• Optimizes the service department processes to improve customer satisfaction and profitability.
• Supports service team through hiring, coaching and retaining key talent while setting department goals and helping the team achieve them.
• Creates annual Service Department goals, budget and marketing plan and monitors progress.
• Negotiates service policy settlements, manages WIP and pending work, analyzes rework and takes corrective action.
• Collaborates on best practices, implements common processes, and ensures shop and yard safety.

Tools

CDK

Dealer work orders

Microsoft Office

Excel

Job description

Job DetailsJob Location: Salem - Salem, VA 24153Position Type: Full TimeSalary Range: $70,000.00 - $110,000.00 Base+Commission/yearJoin the team at James River Equipment in Salem

Since 1977, James River Equipment has been providing outstanding John Deere products and services to farmers, businesses, homeowners, and our communities. Each one of our over 50 authorized John Deere dealerships provides a workplace where employees are family and customers return because of the skill, service and trust our employees provide. As we grow, we value people ready to grow a career that makes an impact far beyond just our daily workplace.

A Day in the Life: Service Manager

• Optimizes the service department processes to ensure internal and external customer satisfaction, growing profitable service labor sales, exercising disciplined expense control, and working collaboratively with parts and sales departments
• Supports service team through hiring, coaching and retaining key talent while setting department goals and helping the team to achieve these both individually and collectively as a team
• Creates annual Service Department goals, budget and marketing plan in alignment with the organization’s financial and operational objectives, and monitors monthly to ensure achievement of departmental goals
• Negotiates equitable service policy settlements, manages work-in-progress (WIP) and pending service work, analyzes rework and takes corrective action
• Collaborates within company on service department best practices, implements common processes and systems, submits all service warranty and product improvement program claims by deadline to receive maximum credit, and ensures the maintenance and safety of the shop and yard

Need to Succeed:

• 3-5 years of experience in an equipment dealership setting working as a shop foreman, coordinator, or assistant manager with demonstrated growth in revenue, customer and staff retention
• Business knowledge, ability to manage finances/budget, taking initiative with customer and employee communication, excellent follow up, and mentorship/coaching skills
• Computer experience with CDK, dealer work order systems, Microsoft Office and Excel
• Experience in a dealership setting supporting heavy equipment with a similar volume customer base is highly preferred
• Ability to lead by example and promote the culture of James River Equipment

Life at James River Equipment

Upon joining James River Equipment, you will be welcomed into a supportive, collaborative, and diverse team that takes pride in a job well done and is appreciated for the work they do!

About the Benefits

Starting your career at James River Equipment means you're invested in from day one. In addition to a competitive salary (negotiable based on experience) as well as manager bonus eligibility, the successful candidate will receive:

• Extended health, dental, and vision insurance (day one of employment)
• Health savings account options
• Flexible spending account options
• Disability and life insurance
• 401k with employer match and profit share (after 90 days of employment)
• Annual PPE allowance
• Paid time off and paid holidays
• Employee recognition rewards program
• Opportunities for leadership and professional growth
• Quarterly group outings, company events, and employee recognition programs

For more information about what it’s like to work at James River Equipment, please visit our website at www.jamesriverequipment.com