Service Department Lead — Growth, Leadership & Customer Focus

Murphy-Hoffman Company (MHC Kenworth); Des Moines (IA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive Salary

Medical, Dental and Prescription보험

Disability and Life Insurance

Paid Time Off program

401k and Profit Sharing with Employer

Flexible Spending Account

Internal Promotion Opportunities

On the Job Training

Job summary

Murphy-Hoffman Company, LLC in Des Moines, IA is seeking an Assistant Service Manager to support the Service Manager in daily branch operations, ensuring efficiency and customer satisfaction. You will supervise foremen, coordinate warranty activities, monitor repair orders, and contribute to achieving growth and profit objectives while upholding high professional standards.

The role requires leadership, communication, and a proactive attitude, with opportunities for advancement in a large

Qualifications

• Two years’ experience in service department management.
• Positive can-do attitude.
• Strong leadership skills.
• Excellent communication and customer service skills.
• Strong work ethic and commitment.
• Willingness to relocate.

Responsibilities

• Assist the Service Manager in assessing present and future needs, trends, problems, and profit opportunities of the Service Department.
• Ensure that approved policies and objectives are clearly understood and effectively communicated within the department.
• Reviews and appraises the results of activities within the department and takes appropriate action as necessary.
• Maintain appropriate communication within and between all departments within the branch.
• Develops and maintains policies and practices which will ensure positive customer relations.
• Is familiar with the activities of competition, market conditions and department operation; keeps the Service Manager informed.
• Coordinates the processing of Warranty Claims with the Warranty Manager and administers warranty and policy adjustments in the most advantageous manner for the customer, dealership, and vendor.
• Provides daily supervision of Foremen.
• Works with the Service Manager concerning customer complaints so they may be handled before the vehicle leaves the shop.
• Monitors RO’s on a daily basis and gives instruction as to the closing of repair orders.
• Performs other duties as assigned by supervisor.

Skills

Leadership

Communication

Customer service

Work ethic

Job description

Murphy-Hoffman Company, LLC in Des Moines, IA is seeking an Assistant Service Manager to support the Service Manager in daily branch operations, ensuring efficiency and customer satisfaction. You will supervise foremen, coordinate warranty activities, monitor repair orders, and contribute to achieving growth and profit objectives while upholding high professional standards.

The role requires leadership, communication, and a proactive attitude, with opportunities for advancement in a large