Service Department Lead – Growth, Client Care, Rewards

Rush-Enterprises; Parma (OH); On-site; USD 120,000 - 130,000; Full time

Benefits offered by this job

401K

Stock purchase

Performance incentives

Advancement opportunities

Job summary

Rush Truck Centers in the United States is seeking a Service Manager to lead a productive service department, manage staffing, control costs, and ensure excellent service records. The role focuses on budgeting, performance monitoring, and customer retention to drive profitability.

Responsibilities include budgeting, payroll oversight, technician productivity tracking, and building strong relationships with customers and technical schools to support recruitment and growth.

Qualifications

• High school diploma required.
• Two years’ service department experience in a commercial dealership environment.
• Valid driver license with insurability as per company policy.

Responsibilities

• Prepare and administer annual operating budget for the service department.
• Monitor department performance using reporting and tracking systems.
• Monitor technicians’ daily productivity and payroll records.
• Maintain relationships with customers to encourage repeat and referral business.
• Establish relationships with vocational/technical schools for recruitment.
• Prepare pricing guides and maintenance menus for common labor operations.
• Ensure 72-hour follow-up with customers to confirm satisfaction.
• Maintain reporting systems required by management and corporate teams.

Skills

Staff management

Budgeting

Customer relations

Education

High school diploma

Tools

Payroll systems

Service department reporting

Job description

Rush Truck Centers in the United States is seeking a Service Manager to lead a productive service department, manage staffing, control costs, and ensure excellent service records. The role focuses on budgeting, performance monitoring, and customer retention to drive profitability.

Responsibilities include budgeting, payroll oversight, technician productivity tracking, and building strong relationships with customers and technical schools to support recruitment and growth.