Service Manager

Rush Enterprises Inc.; Parma (OH); On-site; USD 120,000 - 130,000; Full time

Benefits offered by this job

401K

Stock purchase

Incentives

Training

Advancement

Job summary

Rush Truck Centers seeks a Service Manager to direct an efficient and profitable service department through staffing, customer retention, cost controls, achievement of objectives, and maintenance of service records.

This role emphasizes budgeting, performance monitoring, payroll oversight, strong customer relations, and partnerships with vocational schools to support recruitment, with exceptional compensation and advancement opportunities.

Qualifications

• High school diploma.
• Two years’ service department experience in a commercial dealership.
• Current and valid driver's license with insurability acceptable by the insurer.

Responsibilities

• Prepare and administer an annual operating budget for the service department.
• Monitor and control the department's performance using reporting systems.
• Monitor technicians’ daily productivity reports and payroll records.
• Establish and maintain good relationships with customers to encourage repeat and referral business.
• Establish and maintain relationships with vocational/technical schools to support recruitment.
• Prepare pricing guides and maintenance menus for common labor operations.
• Maintain 72-hour follow-up with customers to confirm satisfaction with service.
• Maintain reporting systems required by general management and corporate personnel.

Skills

Service department experience

Valid driver's license

Education

High school diploma

Job description

The Service Manager directs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of service records.

Rush Truck Centers opens the door to the world of opportunity. We are the largest network of commercial vehicle dealerships across the US representing truck and bus manufacturers. Our franchises include Peterbilt, International, Hino, Isuzu, Ford, IC Bus and Blue Bird. We offer a rewarding career as a leader in the transportation industry. Grow with us as we continue to expand our network of locations and services.

Responsibilities:

• Prepare and administer an annual operating budget for the service department.
• Monitor and control the performance of the department using appropriate reporting and tracking systems.
• Monitor technicians’ daily productivity reports and corresponding payroll records.
• Establish and maintain good working relationships with customers to encourage repeat and referral business.
• Establish and maintain good working relationships with vocational and technical schools to enhance personnel recruitment activities.
• Prepare pricing guides and maintenance menus for frequent labor operations.
• Establish and maintain 72-hour follow-up with customers to confirm satisfaction with service.
• Maintain reporting systems required by general management and corporate personnel.

Benefits:

We offer exceptional compensation and benefits, 401K and stock purchase, incentives for performance, training, and opportunity for advancement - all in a culture that appreciates and rewards excellence, a positive attitude and integrity.

Basic Qualifications:

• High school diploma.
• Two years’ service department experience in a commercial dealership environment.
• Must possess a current and valid driver license with a driving record that meets the insurability guidelines set forth by the company’s insurance carrier.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.

Minimum Pay Rate

USD $120,000.00/Yr.

Maximum Pay Rate

USD $130,000.00/Yr.