Service Department Leader: Growth & Retention

Rush Enterprises Inc.; Denver (CO); On-site; USD 97,000 - 105,000; Full time

Benefits offered by this job

401K and stock purchase

Performance incentives

Training opportunities

Advancement opportunities

Job summary

Rush Enterprises Inc. seeks a Service Manager to direct an efficient and profitable service department, staffing, customer retention, cost controls, and service records.

The role interfaces with Rush Truck Leasing and Idealease/PacLease partners to deliver complete truck leasing and maintenance solutions. Responsibilities include budgeting, performance monitoring, technician productivity tracking, and developing relationships with customers and vocational schools.

Qualifications

• High school diploma.
• Two years’ service department experience in a commercial dealership environment.
• Must possess a current and valid driver license with a driving record that meets insurability guidelines.

Responsibilities

• Prepare and administer an annual operating budget for the service department.
• Monitor and control the performance of the department using appropriate reporting and tracking systems.
• Monitor technicians’ daily productivity reports and corresponding payroll records.
• Establish and maintain good working relationships with customers to encourage repeat and referral business.
• Establish and maintain good working relationships with vocational and technical schools to enhance personnel recruitment activities.
• Prepare pricing guides and maintenance menus for frequent labor operations.
• Establish and maintain 72-hour follow-up with customers to confirm satisfaction with service.
• Maintain reporting systems required by general management and corporate personnel.

Skills

Customer service

Budgeting

Education

High school diploma

Job description

Rush Enterprises Inc. seeks a Service Manager to direct an efficient and profitable service department, staffing, customer retention, cost controls, and service records.

The role interfaces with Rush Truck Leasing and Idealease/PacLease partners to deliver complete truck leasing and maintenance solutions. Responsibilities include budgeting, performance monitoring, technician productivity tracking, and developing relationships with customers and vocational schools.