Service Manager: Growth, Profit & Customer Excellence

Rush Enterprises, Inc; Beaumont (TX); On-site; USD 72,000 - 88,000; Full time

Benefits offered by this job

401K and stock purchase

Incentives for performance

Training and advancement opportunities

Job summary

Rush Truck Centers in Beaumont, TX seeks a Service Manager to lead a profitable service department through staffing, cost controls and robust service records. The role focuses on budgeting, customer retention, and maintaining performance metrics across the team.

Responsibilities include budget preparation, monitoring department performance, and building durable relationships with customers and schools to support recruitment and referral growth.

Qualifications

• Two years' service department experience in a commercial dealership environment.
• Must possess a current and valid driver license with a driving record that meets insurability guidelines.

Responsibilities

• Prepare and administer an annual operating budget for the service department.
• Monitor and control the performance of the department using appropriate reporting and tracking systems.
• Monitor technicians' daily productivity reports and corresponding payroll records.
• Establish and maintain good working relationships with customers to encourage repeat and referral business.
• Establish and maintain good working relationships with vocational and technical schools to enhance personnel recruitment activities.
• Prepare pricing guides and maintenance menus for frequent labor operations.
• Establish and maintain 72-hour follow-up with customers to confirm satisfaction with service.
• Maintain reporting systems required by general management and corporate personnel.

Skills

Service department experience

Education

High school diploma

Job description

Rush Truck Centers in Beaumont, TX seeks a Service Manager to lead a profitable service department through staffing, cost controls and robust service records. The role focuses on budgeting, customer retention, and maintaining performance metrics across the team.

Responsibilities include budget preparation, monitoring department performance, and building durable relationships with customers and schools to support recruitment and referral growth.