Service Department Manager – Growth & Customer Excellence

Rush Enterprises Inc.; Beaumont (TX); Hybrid; USD 72,000 - 88,000; Full time

Benefits offered by this job

401K

Stock purchase plan

Performance incentives

Training

advancement opportunities

Job summary

Rush Truck Centers is seeking a Service Manager to lead a service department with a focus on staffing, cost control, and maintaining service records. The role drives efficiency and profitability in a dealer service environment.

You will prepare the annual budget, monitor department performance, track technicians' productivity and payroll, build strong relationships with customers and local schools, and manage maintenance menus and follow-up processes.

Qualifications

• High school diploma.
• Two years’ service department experience in a commercial dealership environment.
• Must possess a current and valid driver license with a driving record that meets insurability guidelines set forth by the company's insurance carrier.

Responsibilities

• Prepare and administer an annual operating budget for the service department.
• Monitor and control the performance of the department using appropriate reporting and tracking systems.
• Monitor technicians’ daily productivity reports and corresponding payroll records.
• Establish and maintain good working relationships with customers to encourage repeat and referral business.
• Establish and maintain good working relationships with vocational and technical schools to enhance personnel recruitment activities.
• Prepare pricing guides and maintenance menus for frequent labor operations.
• Establish and maintain 72-hour follow-up with customers to confirm satisfaction with service.
• Maintain reporting systems required by general management and corporate personnel.

Education

High school diploma

Job description

Rush Truck Centers is seeking a Service Manager to lead a service department with a focus on staffing, cost control, and maintaining service records. The role drives efficiency and profitability in a dealer service environment.

You will prepare the annual budget, monitor department performance, track technicians' productivity and payroll, build strong relationships with customers and local schools, and manage maintenance menus and follow-up processes.