Service Delivery Lead: Client Success & Operations

Thomson Reuters; Ann Arbor (MI); Hybrid; USD 74,000 - 138,000; Full time

Benefits offered by this job

Flexible vacation

Mental Health Days

Headspace access

Tuition reimbursement

Employee Stock Purchase Plan

Job summary

Thomson Reuters in the United States is seeking a Service Delivery Manager to oversee client engagements using C-Track solutions, providing stabilization and production support while managing SLAs in a production environment.

You will collaborate with client stakeholders and internal teams to ensure satisfaction, build strong relationships, and drive best-practice service delivery. Travel 10-20% as needed while operating in a fast-paced setting.

Qualifications

• Bachelor's Degree in a related field required.
• 2+ years' experience in a service delivery management role.

Responsibilities

• Manage client engagements and SLAs with assigned clients.
• Build and maintain relationships with clients and internal stakeholders.
• Coordinate with cross-functional teams to deliver on services.
• Monitor customer satisfaction and respond to issues promptly.
• Adapt service delivery to align with client requirements and company goals.

Skills

SLA management

Customer relationships

Problem solving

Time management

Risk management

Virtual teams

Communication

Education

Bachelor's degree in a related field

Tools

C-Track

Job description

Thomson Reuters in the United States is seeking a Service Delivery Manager to oversee client engagements using C-Track solutions, providing stabilization and production support while managing SLAs in a production environment.

You will collaborate with client stakeholders and internal teams to ensure satisfaction, build strong relationships, and drive best-practice service delivery. Travel 10-20% as needed while operating in a fast-paced setting.