Client-Focused Service Delivery Lead (Hybrid)

Thomson Reuters; Washington (District of Columbia); Hybrid; USD 74,000 - 138,000; Full time

Benefits offered by this job

Flexible work arrangements

Mental health days (2 per year)

Headspace app access

Tuition reimbursement

401k with company match

Job summary

Thomson Reuters is seeking a Service Delivery Manager to oversee client engagements using C-Track in a production environment. You will manage SLAs, build strong relationships with clients and partners, and balance client needs with business goals.

This role requires collaboration with cross-functional teams and travel up to 20%. Responsibilities include coordinating with testing groups, ensuring operational standards, and delivering value while maintaining customer satisfaction in a fast-paced

Qualifications

• Bachelor's Degree in a related field required; 2+ years' service delivery management experience.
• Ability to interact professionally with diverse groups and facilitate consensus.
• Knowledge in service delivery management and customer service.

Responsibilities

• Manage client engagements using C-Track solutions in production.
• Deliver on service level agreements with assigned clients.
• Build and maintain relationships with clients and partners.
• Balance client advocacy with business goals to deliver value.
• Ensure customer satisfaction and monitor feedback.
• Coordinate with testing groups to identify issues.
• Travel 10-20% as needed.
• Support a fast-paced environment and work with virtual teams.

Skills

Stakeholder management

Communication skills

Problem solving

Time management

Risk management

Team collaboration

Analytical thinking

Negotiation

C-Track

Education

Bachelor's Degree

Tools

C-Track

Job description

Thomson Reuters is seeking a Service Delivery Manager to oversee client engagements using C-Track in a production environment. You will manage SLAs, build strong relationships with clients and partners, and balance client needs with business goals.

This role requires collaboration with cross-functional teams and travel up to 20%. Responsibilities include coordinating with testing groups, ensuring operational standards, and delivering value while maintaining customer satisfaction in a fast-paced