Strategic Service Delivery Lead (Hybrid)

Thomson Reuters; McLean (VA); Hybrid; USD 74,000 - 138,000; Full time

Benefits offered by this job

Flexible vacation

Mental Health Days

Tuition Reimbursement

Employee Stock Purchase Plan

Job summary

Thomson Reuters in McLean, VA seeks a Service Delivery Manager to lead support and consulting engagements with clients using C-Track in production environments.

The role focuses on delivering SLAs, building client relationships, and aligning services with business goals. Strong communication, problem solving, and ability to work with virtual teams are essential; travel up to 20% may be required.

Qualifications

• Minimum bachelor's degree in a related field.
• 2+ years' experience in service delivery management.
• Ability to interact with executives and subject matter experts.

Responsibilities

• Manage support and consulting services engagements using C-Track solutions in production.
• Deliver on service level agreements with assigned clients.
• Build and maintain relationships with clients and partners.
• Ensure customer satisfaction and monitor feedback.
• Coordinate with testing groups to identify service issues.
• Travel up to 10–20% as needed.

Skills

Service delivery management

Stakeholder management

Problem solving

Communication skills

Virtual team leadership

Education

Bachelor's degree in a related field

Job description

Thomson Reuters in McLean, VA seeks a Service Delivery Manager to lead support and consulting engagements with clients using C-Track in production environments.

The role focuses on delivering SLAs, building client relationships, and aligning services with business goals. Strong communication, problem solving, and ability to work with virtual teams are essential; travel up to 20% may be required.