Customer‑Centric Service Delivery Lead | Hybrid

Thomson Reuters; Chicago (IL); Hybrid; USD 74,000 - 138,000; Full time

Benefits offered by this job

Flexibility

Growth opportunities

Benefits package

Culture of inclusion

Volunteer days

Social impact

Job summary

Thomson Reuters is seeking a Service Delivery Manager to oversee client engagements, ensuring production support and stabilization for C-Track solutions. You will partner with client stakeholders to meet SLAs, build strong relationships, and align services with business goals.

The role focuses on customer satisfaction, cross-functional coordination, and applying best practices in service delivery. Ideal candidates will have a Bachelor's degree and 2+ years in service delivery, with strong

Qualifications

• Bachelor's degree required; 2+ years in a service delivery management role.
• Ability to interact professionally with executives, managers and SMEs; facilitate consensus.
• Knowledge in service delivery management, business operations, and customer service.
• Highly organized with problem solving, troubleshooting, time management and risk management.
• Ability to work with virtual teams to deliver service.
• Capable of working in a fast-paced, independent environment.
• Can perform well under pressure with clear written and verbal communication.

Responsibilities

• Manage support and consulting engagements with assigned clients using C-Track solutions.
• Deliver on service level agreements with assigned client(s).
• Build and maintain relationships with clients and third-party partners.
• Balance client advocacy with business goals to deliver value.
• Be accountable for customer satisfaction and monitor feedback.
• Develop understanding of product offerings and align with customer requirements.
• Apply best practices to guide service delivery outcomes.
• Coordinate with teams to test, validate, and evaluate new applications and functions.
• Understand corporate goals and apply them when resolving problems.
• Ensure operational requirements and standards are factored into plans.
• Refine and develop operational requirements or standards.
• Travel 10-20% as needed.

Skills

Client communication

Stakeholder management

Problem solving

Time management

Risk management

Analytical skills

Virtual teams

Education

Bachelor's Degree in related field

Job description

Thomson Reuters is seeking a Service Delivery Manager to oversee client engagements, ensuring production support and stabilization for C-Track solutions. You will partner with client stakeholders to meet SLAs, build strong relationships, and align services with business goals.

The role focuses on customer satisfaction, cross-functional coordination, and applying best practices in service delivery. Ideal candidates will have a Bachelor's degree and 2+ years in service delivery, with strong