Service Delivery Intern: Learn Tech Support & Client Care

Twin State Technical Services, LTD.; Davenport, Northern (IA, KY); Hybrid; USD 21,000 - 28,000; Full time

Job summary

Twin State Technical Services, LTD. is seeking a Service Delivery Intern to learn how technology services are delivered from the inside out. You will assist with client service coordination, help desk intake, and documenting tickets under supervision.

Under guidance, you will develop practical skills in service ticket workflows, prioritization, and basic troubleshooting while learning how the Service Delivery team ensures timely, accurate, and professional support for clients.

Qualifications

• Strong customer service mindset and professional communication.
• Ability to document information accurately, follow processes, and maintain attention to detail.
• Strong problem-solving skills and willingness to ask questions, learn service delivery workflows, and seek guidance from the technical team.
• Ability to manage multiple priorities while maintaining follow‑through on assigned tasks.
• Interest in technology services, client support, service coordination, or technical operations.

Responsibilities

• Assist the Service Delivery team with intake, documentation, scheduling, and follow‑up for client service requests.
• Learn and use service management tools to update tickets, capture accurate notes, track next steps, and support service workflow visibility.
• Support client communication by helping gather information, confirm details, and provide professional follow‑up under supervision.
• Coordinate with technicians, engineers, and service delivery leadership to help move service requests forward appropriately.
• Assist with basic help desk support and troubleshooting activities under direct supervision.
• Help maintain accurate documentation, process notes, and internal service delivery resources.
• Observe and learn best practices for prioritizing work, communicating status, and supporting a positive client experience.
• Other duties as assigned.

Skills

Customer service

Communication

Documentation

Problem solving

Multi-tasking

Learning orientation

Education

Associate or bachelor’s degree in Information Technology

Job description

Twin State Technical Services, LTD. is seeking a Service Delivery Intern to learn how technology services are delivered from the inside out. You will assist with client service coordination, help desk intake, and documenting tickets under supervision.

Under guidance, you will develop practical skills in service ticket workflows, prioritization, and basic troubleshooting while learning how the Service Delivery team ensures timely, accurate, and professional support for clients.