IT Service Desk Intern: Hands-On Tech & Client Support

RSM US LLP; Kansas City (MO); On-site; USD 40,000 - 48,000; Full time

Job summary

RSM US LLP is offering a Managed IT Service (MTS) Desk Intern position within our Technology Consulting group. You will gain exposure to infrastructure engineering, technology design, and business processes while assisting clients with remote technical support.

You will work with highly trained consultants in a fast-paced, team-oriented environment and have opportunities to learn across multiple client engagements while developing your IT career.

Qualifications

• Pursuing a Bachelor's degree in MIS, CS or IT-related concentration.
• A minimum 3.0 GPA is preferred.
• Experience with Office 365 and SharePoint workloads.
• Familiarity with firewalls (Cisco/SonicWALL/Meraki).
• Experience with VMware ESX and vSphere Client.
• Experience with Windows Servers, Azure AD, SharePoint and Teams.
• Experience with remote solutions (Citrix, RDS, VPN).
• Ability to travel to client locations as required.

Responsibilities

• Provide phone and email technical support for end-users to resolve hardware or software issues.
• Support and troubleshoot workstations, servers and network related issues.
• Perform systems administration for Office 365, Windows Servers, and workstations across multiple clients.
• Adapt to changing processes and technology.
• Collaborate effectively within a team.
• Monitor and troubleshoot client backups.
• Escalate client issues through proper channels.
• Manage cases by defined impact and priority.
• Maintain client security standards and confidentiality.
• Document support issues and resolutions in RSM's ticketing system.
• Identify trends to isolate chronic issues affecting software or hardware.

Skills

Passion for technology

Customer service

Attention to detail

Stress tolerance

Effective communication

Education

Bachelor's degree pursuit in MIS/CS/IT

Master's degree in MIS/CS/IT (preferred)

Tools

Office 365

Windows Server

SharePoint

Visio

Azure AD

VMware ESX

Cisco/SonicWALL/Meraki firewall

Citrix/Remote Desktop VPN

Job description

RSM US LLP is offering a Managed IT Service (MTS) Desk Intern position within our Technology Consulting group. You will gain exposure to infrastructure engineering, technology design, and business processes while assisting clients with remote technical support.

You will work with highly trained consultants in a fast-paced, team-oriented environment and have opportunities to learn across multiple client engagements while developing your IT career.