Tech Support Intern: Hands-On Customer Help & Learning

Vingcard; Plano (TX); On-site; USD 20,664 - 27,552; Part time

Job summary

A leading access solutions provider is seeking a Customer & Technical Support Intern to assist in providing support to end users. This role involves troubleshooting basic technical problems, responding to inquiries, and documenting customer issues. Ideal candidates should possess strong communication skills, a willingness to learn, and basic technical aptitude. Interns will gain hands-on experience in customer service and technical support while contributing to team improvement processes.

Qualifications

• High School graduate or GED and some college coursework required.
• Some customer service or technical support experience is a plus.
• Interest in learning about networking and technical support.

Responsibilities

• Answer customers' calls, emails, and messages.
• Document customer inquiries and technical issues.
• Assist with troubleshooting software and hardware.

Skills

Strong communication skills

Technical aptitude

Organized and detail-oriented

Adaptability

Education

High School graduate or GED

Some college coursework

Tools

Windows

MS Office

Job description

A leading access solutions provider is seeking a Customer & Technical Support Intern to assist in providing support to end users. This role involves troubleshooting basic technical problems, responding to inquiries, and documenting customer issues. Ideal candidates should possess strong communication skills, a willingness to learn, and basic technical aptitude. Interns will gain hands-on experience in customer service and technical support while contributing to team improvement processes.