Remote IT Service Desk Intern: Tech Support & Cloud Admin
RSM
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Job summary
RSM's Technology Consulting group is seeking a MTS Desk Intern to gain hands-on experience delivering remote technical support across multiple clients. You will work with senior consultants and develop your IT career while handling hardware, software issues, and system administration tasks.
The role emphasizes customer service, teamwork, and adaptability, with opportunities to learn Office 365, Windows Server, and network concepts.
Qualifications
- Pursuing a Bachelor’s degree in MIS/CS or IT related concentration.
- Excellent customer service and communication skills.
- Knowledge of Microsoft Office (Word, Excel, Visio) and Windows/Mac environments.
- Willingness to travel up to 25% and adapt to evolving processes.
- Strong problem solving and analytical abilities.
Responsibilities
- Provide phone and email technical support for end-users to resolve hardware/software issues.
- Support and troubleshoot workstations, servers and network related issues.
- Perform systems administration for Office 365, Windows Servers, and workstations.
- Document issues and resolutions in the ticketing system.
- Escalate issues through proper channels and monitor case priorities.
- Maintain client security standards and confidentiality.
Skills
Education
Tools
Job description
RSM's Technology Consulting group is seeking a MTS Desk Intern to gain hands-on experience delivering remote technical support across multiple clients. You will work with senior consultants and develop your IT career while handling hardware, software issues, and system administration tasks.
The role emphasizes customer service, teamwork, and adaptability, with opportunities to learn Office 365, Windows Server, and network concepts.
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