IT Internship: Service Desk & Tech Support

Faith Technologies Inc; Menasha (WI); On-site; USD 21,000 - 30,000; Full time

Job summary

Faith Technologies Inc. is seeking a Business Technology Intern to support the BT department while gaining hands-on experience in a professional environment. You will work on a variety of projects, tasks, and day-to-day operations with opportunities to learn processes and contribute to team initiatives.

The role emphasizes attention to detail, strong communication, problem-solving, and adherence to established procedures as you assist in service requests and small-scale tech support.

Qualifications

• Pursuing IT/CS/engineering or related degree
• No prior work experience required; coursework/ internships related to IT advantageous
• Travel: 5-15%
• Work Schedule: 7 AM–5 PM, Monday–Friday with flexible schedule

Responsibilities

• Responds to Level 1 IT incidents via phone, email, chat or system responses
• Log requests and updates in the tracking system; communicate with customers professionally
• Troubleshoots minor hardware/software issues and follows documented procedures

Job description

Faith Technologies Inc. is seeking a Business Technology Intern to support the BT department while gaining hands-on experience in a professional environment. You will work on a variety of projects, tasks, and day-to-day operations with opportunities to learn processes and contribute to team initiatives.

The role emphasizes attention to detail, strong communication, problem-solving, and adherence to established procedures as you assist in service requests and small-scale tech support.