Service Desk Engineer: Fast-Paced IT Support Pro

Twin State Technical Services, LTD.; Davenport, Northern (IA, KY); Hybrid; USD 45,000 - 70,000; Full time

Job summary

Twin State Technical Services, LTD. is seeking a Service Delivery Engineer to deliver timely IT support in Davenport, IA. You’ll resolve incidents, assist end users, and document actions in the ticketing system to uphold SLAs.

The role requires strong communication, teamwork, and a solid foundation in IT concepts across Windows, macOS, and cloud apps. Ideal candidates bring 2+ years in service desk roles and a customer-focused mindset, with a willingness to learn and adapt in a fast-paced

Qualifications

• Two or more years in service desk or technical support required.
• Experience with Microsoft 365 and Windows environments.
• Familiarity with IT ticketing systems.
• College coursework or relevant certifications preferred.

Responsibilities

• Respond promptly to service requests and incidents to meet SLAs.
• Diagnose and resolve hardware, software, and basic network issues.
• Clearly communicate technical information to users.
• Escalate unresolved issues to appropriate teams.
• Follow up with clients to confirm resolution and satisfaction.
• Document issues and resolutions in the ticketing system.
• Maintain organized ticket records to support reporting.
• Assist with additional duties as assigned.

Skills

Customer service

Communication

Troubleshooting

Organizational skills

Teamwork

IT concepts

Networking basics

Server fundamentals

Multitasking

Documentation

Education

IT coursework or relevant certifications

Tools

Microsoft 365

Windows 10/11

Google Workspace

ChromeOS

MacOS

Job description

Twin State Technical Services, LTD. is seeking a Service Delivery Engineer to deliver timely IT support in Davenport, IA. You’ll resolve incidents, assist end users, and document actions in the ticketing system to uphold SLAs.

The role requires strong communication, teamwork, and a solid foundation in IT concepts across Windows, macOS, and cloud apps. Ideal candidates bring 2+ years in service desk roles and a customer-focused mindset, with a willingness to learn and adapt in a fast-paced