Service Delivery Intern

Twin State Technical Services, LTD.; Davenport, Northern (IA, KY); Hybrid; USD 21,000 - 28,000; Full time

Job summary

Twin State Technical Services, LTD. is seeking a Service Delivery Intern to learn how technology services are delivered from the inside out. You will assist with client service coordination, help desk intake, and documenting tickets under supervision.

Under guidance, you will develop practical skills in service ticket workflows, prioritization, and basic troubleshooting while learning how the Service Delivery team ensures timely, accurate, and professional support for clients.

Qualifications

• Strong customer service mindset and professional communication.
• Ability to document information accurately, follow processes, and maintain attention to detail.
• Strong problem-solving skills and willingness to ask questions, learn service delivery workflows, and seek guidance from the technical team.
• Ability to manage multiple priorities while maintaining follow‑through on assigned tasks.
• Interest in technology services, client support, service coordination, or technical operations.

Responsibilities

• Assist the Service Delivery team with intake, documentation, scheduling, and follow‑up for client service requests.
• Learn and use service management tools to update tickets, capture accurate notes, track next steps, and support service workflow visibility.
• Support client communication by helping gather information, confirm details, and provide professional follow‑up under supervision.
• Coordinate with technicians, engineers, and service delivery leadership to help move service requests forward appropriately.
• Assist with basic help desk support and troubleshooting activities under direct supervision.
• Help maintain accurate documentation, process notes, and internal service delivery resources.
• Observe and learn best practices for prioritizing work, communicating status, and supporting a positive client experience.
• Other duties as assigned.

Skills

Customer service

Communication

Documentation

Problem solving

Multi-tasking

Learning orientation

Education

Associate or bachelor’s degree in Information Technology

Job description

Description

Launch your career where technology, teamwork, and customer service come together. We are looking for a high-energy, professional, and customer-focused Service Delivery Intern who is excited to learn how great technology support is delivered from the inside out.

Our company culture is built on service, professionalism, continuous improvement, and genuine teamwork. We take pride in creating a workplace where employees are encouraged to learn, contribute, and grow. Our mission is to provide reliable technology solutions and an outstanding client experience, and we invest in our people through ongoing training, hands‑on learning, and support for certifications that strengthen both individual careers and the team as a whole.

The Service Delivery Intern supports the Service Delivery team by assisting with client service coordination, help desk intake, ticket documentation, scheduling support, and follow‑up on service requests. This internship provides hands‑on exposure to how technology services are delivered to clients, including communication between clients, service delivery coordinators, technicians, and engineers. Under supervision, the intern develops practical skills in customer service, service ticket workflows, documentation, prioritization, and basic technical troubleshooting while learning how the Service Delivery team helps ensure timely, accurate, and professional support.

SPECIFIC RESPONSIBILITIES:

• Assist the Service Delivery team with intake, documentation, scheduling, and follow‑up for client service requests.
• Learn and use service management tools to update tickets, capture accurate notes, track next steps, and support service workflow visibility.
• Support client communication by helping gather information, confirm details, and provide professional follow‑up under supervision.
• Coordinate with technicians, engineers, and service delivery leadership to help move service requests forward appropriately.
• Assist with basic help desk support and troubleshooting activities under direct supervision.
• Help maintain accurate documentation, process notes, and internal service delivery resources.
• Observe and learn best practices for prioritizing work, communicating status, and supporting a positive client experience.
• Other duties as assigned.

Requirements

REQUIRED SKILLS/EXPERIENCE:

• Strong customer service mindset and professional communication skills.
• Ability to document information accurately, follow processes, and maintain attention to detail.
• Strong problem‑solving skills and willingness to ask questions, learn service delivery workflows, and seek guidance from the technical team.
• Ability to manage multiple priorities while maintaining follow‑through on assigned tasks.
Interest in technology services, client support, service coordination, or technical operations.

EDUCATION/EXPERIENCE:

• Enrolled in an associate or bachelor’s degree program pursuing a major or minor in Information Technology
• Prior customer service, office, help desk, scheduling, or administrative experience is helpful but not required.