Service Coordinator

Colonial Group; Lewiston (ME); On-site; USD 33,000 - 36,000; Full time

Job summary

Colonial Group in Lewiston, ME seeks a full-time Service Coordinator to interact with service customers, technicians, parts and vendors. You will schedule and confirm service appointments, open/close work orders, and record details meticulously. Strong MS Office skills and ERP experience are a plus.

Focus on reliability and cross-team coordination in a fast-paced environment. Responsibilities include payroll timecard entry, billing research, and ensuring timely issue resolution while upholding

Qualifications

• Customer service experience is highly preferred.
• Must have strong computer skills and working knowledge of Microsoft Word, Excel, and Outlook. Previous ERP experience is a plus.
• Possess excellent verbal and written communication skills.
• Excellent time management skills and the ability to communicate with all levels of coworkers, as well as customers.
• Language Skills - Intermediate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
• Mathematical Skills - Basic: Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's.
• Reasoning Ability - Basic: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.

Responsibilities

• Answering internal and customer service calls.
• Weekly payroll timecard entry.
• Opening and closing work orders, including accurately recording story lines into each order.
• Costing work orders at a rate of no less than 225 segments per month.
• Follow up with other inter-company departments on open issues.
• Monitor work in process (WIP).
• Scheduling periodic maintenance for customer equipment.
• Scheduling transportation for equipment moved to a branch or customer.
• Cross train with other admin staff for back-up in all positions.
• Research billing and invoicing questions and provide solutions.
• Incorporate Alta's Guiding Principles into daily activities.
• Performs other duties as assigned.

Skills

Customer service

Communication

Time management

Interpersonal skills

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

ERP systems

Job description

We are looking for a full time Service Coordinator. This position will be responsible for interacting with service customers, technicians, parts and service vendors and all levels of business management. They will be responsible for scheduling and confirming service appointments. The duties are as follows:

• Answering internal and customer service calls
• Weekly payroll timecard entry
• Opening and closing work orders, including accurately recording story lines into each order
• Responsible for costing work orders at a rate of no less than 225 segments per month
• Follow up with other inter-company departments on open issues
• Monitor work in process (WIP)
• Scheduling periodic maintenance for customer equipment
• Scheduling transportation for any piece of equipment that needs to be moved to a branch and/or customer
• Cross train with other admin staff to provide back-up in all positions
• Research billing and invoicing questions and provide solutions
• Incorporate Alta's Guiding Principles into daily activities
• Performs other duties as assigned
• Consistent, regular, and reliable attendance including being ready for work at the designated start time

Qualifications:

• Customer service experience is highly preferred.
• Must have strong computer skills and working knowledge of Microsoft Word, Excel, and Outlook. Previous ERP experience is a plus.
• Possess excellent verbal and written communication skills.
• Excellent time management skills and the ability to communicate with all levels of coworkers, as well as customers.
• Language Skills - Intermediate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
• Mathematical Skills - Basic: Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
• Reasoning Ability - Basic: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Physical Demands/Work Environment:

• Physical/Sensory Functions: Regularly will use sit, use hands, talk/hear; Frequently will reach with hands; Occasionally will stand, walk, climb or balance, stoop, kneel, crouch or crawl, taste/smell.
• Vision: No special vision requirements.
• Lift and/or Move Functions: Regularly will lift up to 10 pounds; Frequently will lift up to 25 pounds; Occasionally will lift up to 50 pounds
• Work Environment: Regularly will work near moving mechanical parts, exposed to fumes or airborne particles

Compensation Range: $24.00 to $26.00 per hour. This range is regarding base pay only and does not include benefits and potential bonuses. Overall compensation will be determined based on factors such as geographical location, skillset, education, and experience.