Service Coordinator II - HVAC Dispatch & Projects

Trane Italia; Dayton (OH); On-site; USD 60,000 - 77,000; Full time

Benefits offered by this job

Health insurance

401K match

Paid time off

Job summary

Trane Technologies in Dayton, OH invites you to join as Service Coordinator II. You will plan, coordinate, and direct activities of field resources to execute service agreements and repairs, procuring labor and materials within financial standards while ensuring customer satisfaction.

You will interact with Field Technicians and Service Managers, schedule personnel and equipment, and generate work orders and reports.

Qualifications

• Certificate/degree from college or technical school with one year related experience and/or training, or HS Diploma/GED with three years related experience and/or training.
• Candidates without a 4-year degree are encouraged to apply; practical experience and alignment with leadership principles are valued.
• Must have excellent Customer Service skills - comfortable and effective on the phone.
• Must be organized with the ability to multi-task and prioritize daily interruptions.
• Strong attention to detail and ability to work in a fast-paced environment.
• Knowledge of Word, Excel, Outlook, and Windows.
• Flexibility to work overtime/weekends, as required.
• Familiarity with Energy Management Systems, HVAC Systems and/or Temperature Controls preferred.

Responsibilities

• Coordinates service resources, dispatches and assigns team members to project.
• Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability.
• Interacts and communicates with all Project Managers and HVAC Field Technician Supervisors to assign/dispatch Controls Technicians and HVAC Technicians.
• Coordinates operations interaction with the Parts Department and Acquisition, as necessary.
• Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.
• Generates work orders, reviews project paperwork, forwards project paperwork to Project Administrators, and generate various reports.

Skills

Customer service

Phone communication

Organization

Multitasking

Attention to detail

HVAC familiarity

Energy management familiarity

Education

College/technical diploma or HS diploma with experience

Tools

Word

Excel

Outlook

Windows

Job description

Trane Technologies in Dayton, OH invites you to join as Service Coordinator II. You will plan, coordinate, and direct activities of field resources to execute service agreements and repairs, procuring labor and materials within financial standards while ensuring customer satisfaction.

You will interact with Field Technicians and Service Managers, schedule personnel and equipment, and generate work orders and reports.