HVAC Dispatch Coordinator — Drive Service Excellence

Trane Technologies

Tempe (AZ)

On-site

USD 46,000 - 77,000

Full time

3 days ago

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Benefits offered by this job

Health insurance

401K match

Paid time off

Tuition assistance

Job summary

Trane Technologies in Tempe, AZ is seeking a Service Coordinator and Dispatcher to plan, coordinate, and direct field resources for service agreements and repair work. You will ensure labor and materials align with financial standards while maintaining customer satisfaction.

The role requires coordinating with Field Technicians and Service Managers, handling job priorities, and generating reports. A background in service coordination with strong communication is needed, with the ability to

Qualifications

Certificate/degree from college or technical school with related experience or training.
HS Diploma/GED accepted with relevant experience.
Must have excellent customer service skills and be comfortable on the phone.
Organizational skills with the ability to multi-task daily interruptions.
Attention to detail in a fast-paced environment.
Familiarity with Word, Excel, Outlook and Windows is preferred.

Responsibilities

Coordinate service resources, dispatch, and assign team members to projects.
Schedule personnel, materials, subcontractors, and equipment per project needs.
Communicate with Project Managers and HVAC technicians to assign dispatching tasks.
Coordinate operations with Parts Department and Acquisition as needed.
Address customer concerns and route to staff; respond to special requests.
Generate work orders, review project paperwork, and produce reports.