HVAC Service Coordinator I

Trane Technologies; Louisville (KY); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health insurance

401K match

Paid time off

Education opportunities

Job summary

Trane Technologies in Louisville, KY is seeking a Service Coordinator I to plan, coordinate, and direct activities of operational resources for service agreements and repair work.

Primary duties include dispatching technicians, coordinating labor and materials, and ensuring customer satisfaction through effective communication with Project Managers and field staff. Strong organizational skills and excellent customer service are essential.

Qualifications

• Customer service skills and phone proficiency are essential.
• Strong organization and multi-tasking abilities are required.
• Familiarity with Word, Excel, Outlook and Windows is preferred.

Responsibilities

• Coordinates service resources, dispatches and assigns team members to project.
• Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability.
• Interacts and communicates with all Project Managers and HVAC Field Technician Supervisor to assign/dispatch Controls Technicians and HVAC Technicians.
• Coordinates operations interaction with the Parts Department and Acquisition, as necessary.
• Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.
• Generates work orders, reviews project paperwork, forwards project paperwork to Project Administrators, and generate various reports.

Skills

Customer service

Communication

Organizational skills

Multitasking

Education

College/technical degree or HS Diploma with experience

Tools

Word

Excel

Outlook

Windows

Job description

Trane Technologies in Louisville, KY is seeking a Service Coordinator I to plan, coordinate, and direct activities of operational resources for service agreements and repair work.

Primary duties include dispatching technicians, coordinating labor and materials, and ensuring customer satisfaction through effective communication with Project Managers and field staff. Strong organizational skills and excellent customer service are essential.