Service Coordinator I - Scheduling, Dispatch & Customer Care

Trane Supply; Louisville, Northern (KY, KY); Hybrid; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health insurance

401K match

Education assistance

Paid time off

Job summary

Trane Technologies in Louisville, KY is seeking a Service Coordinator I to join our team. You will plan, coordinate, and direct activities of operational resources to ensure service agreements and repair work are executed efficiently.

You will interact with Field Technicians and Project Managers, schedule personnel and materials, and generate reports. The role requires strong customer service, organizational skills, and the ability to work overtime when needed.

Qualifications

• Certificate/degree from college or technical school with one (1) year related experience and/or training; or three (3) years of related experience and/or training with HS Diploma/GED.
• Candidates without a 4-year degree are encouraged to apply; we prioritize practical experience, relevant skills, and alignment with our leadership principles.
• Must have excellent Customer Service skills - need to be extremely comfortable and effective on the phone.
• Must be organized with the ability to multi-task and prioritize daily interruptions.

Responsibilities

• Coordinates service resources, dispatches and assigns team members to project.
• Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability.
• Interacts and communicates with all Project Managers and HVAC Field Technician Supervisor to assign/dispatch Controls Technicians and HVAC Technicians.
• Coordinates operations interaction with the Parts Department and Acquisition, as necessary.
• Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.
• Generates work orders, reviews project paperwork, forwards project paperwork to Project Administrators, and generate various reports.

Skills

Customer service

Phone communication

Multitasking

Organizational skills

Microsoft Word

Excel

Outlook

Windows

Scheduling

Education

College/Technical degree or certificate

HS Diploma/GED with related experience

Tools

Energy Management Systems

HVAC knowledge

Job description

Trane Technologies in Louisville, KY is seeking a Service Coordinator I to join our team. You will plan, coordinate, and direct activities of operational resources to ensure service agreements and repair work are executed efficiently.

You will interact with Field Technicians and Project Managers, schedule personnel and materials, and generate reports. The role requires strong customer service, organizational skills, and the ability to work overtime when needed.