Service Coordinator II: Customer-Centric Operations Lead

Convergint Technologies LLC; Columbia (MD); Hybrid; USD 41,000 - 48,000; Full time

Benefits offered by this job

10 Company Holidays and Paid Time Off

Life insurance & Disability Plan

401K Matching Plan

Cell phone reimbursement

Parental leave

Job summary

Convergint Technologies LLC in Columbia, MD is seeking a full-time Service Coordinator to handle incoming customer service calls and coordinate service with technicians and customers. This role emphasizes a professional, efficient approach to ensure Convergint remains the customer’s first choice for service.

The position requires 3–5 years in call center, dispatch, or administrative roles, and a college degree or equivalent experience.

Qualifications

• 3-5 years call center, dispatch, or administrative experience
• Experience in construction industry, automation, or similar environment preferred
• Excellent customer service and communication skills

Responsibilities

• Answer, respond to, and meet the needs of all incoming customer service calls in a professional, efficient manner.
• Coordinate service with technicians, sub-contractors and customers within the designated location.
• May act as a lead, coordinating the work of others, but not a supervisor.
• Perform other duties as requested or required.

Skills

Customer service

Communication

Organizational skills

Team collaboration

Education

College degree or equivalent

Tools

Microsoft Outlook

Excel

Word

Job description

Convergint Technologies LLC in Columbia, MD is seeking a full-time Service Coordinator to handle incoming customer service calls and coordinate service with technicians and customers. This role emphasizes a professional, efficient approach to ensure Convergint remains the customer’s first choice for service.

The position requires 3–5 years in call center, dispatch, or administrative roles, and a college degree or equivalent experience.