Service Coordination & Dispatch Specialist

Convergint Technologies, LLC; Columbia (MD); On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

Paid time off

Medical, Dental & Vision

401K matching

Tuition reimbursement

Company vehicle

Parental leave

Cell phone reimbursement

Job summary

Convergint is seeking a full-time Service Coordinator to handle inbound customer service calls with professionalism and efficiency. You will coordinate service with technicians and customers, supporting our growing team in a fast-paced environment.

Ideal candidates will have 3-5 years in call center or administrative roles, strong Microsoft Office skills, and a commitment to delivering results within Convergint's values-driven culture.

Qualifications

• Excellent customer service skills and ability to handle high-pressure calls.
• Proficient in Microsoft Outlook, Excel, and Word.
• Strong organizational skills and ability to manage multiple tasks.

Responsibilities

• Answer inbound customer service calls in a professional and timely manner.
• Coordinate service with technicians, subcontractors, and customers.
• Assist in leading small teams and coordinating work flow.
• Perform other duties as required.

Skills

Customer service

Telephone skills

MS Outlook

Excel

Organization

Education

College degree or equivalent

Tools

MS Word

Job description

Convergint is seeking a full-time Service Coordinator to handle inbound customer service calls with professionalism and efficiency. You will coordinate service with technicians and customers, supporting our growing team in a fast-paced environment.

Ideal candidates will have 3-5 years in call center or administrative roles, strong Microsoft Office skills, and a commitment to delivering results within Convergint's values-driven culture.