Service Coordinator II — Client Success & Ops

US - LLC Recruiting; Texas; On-site; USD 37,000 - 45,000; Full time

Benefits offered by this job

Paid time off

Life insurance

Disability plan

Wellness program

401K matching

Company vehicle or vehicle allowance

CSR day

Cell phone reimbursement

Job summary

Convergint is seeking a full-time Service Coordinator to deliver world-class customer service and coordinate field activities. You will handle incoming service calls, respond promptly, and ensure Convergint remains the customers’ first choice for service.

You will coordinate with technicians, subcontractors, and customers, potentially leading a small team and contributing to a high-growth, values-driven culture. Equal opportunity employer.

Qualifications

• 3–5 years call center, dispatch, or administrative experience.
• Construction/automation industry experience preferred.
• Strong communication and organizational skills.

Responsibilities

• Answer, respond to, and meet the needs of all incoming customer service calls in a professional, efficient, and timely manner.
• Coordinate service with technicians, subcontractors, and customers within the designated location.
• May act as a lead, coordinating the work of others (not a supervisor).
• Perform other duties as required.

Skills

Customer service

Communication

Time management

Multitasking

Education

College degree or equivalent

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

Convergint is seeking a full-time Service Coordinator to deliver world-class customer service and coordinate field activities. You will handle incoming service calls, respond promptly, and ensure Convergint remains the customers’ first choice for service.

You will coordinate with technicians, subcontractors, and customers, potentially leading a small team and contributing to a high-growth, values-driven culture. Equal opportunity employer.