Service Coordinator - Hybrid, Growth & Benefits

J. F. Ahern Co.; Davenport (IA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Top-Tier Benefits

Bonus programs

Generous PTO

Paid Parental Leave

Mental Health Resources

Wellness Programs

Education assistance

Work-Life Balance

Job summary

J. F. Ahern Co. in Davenport, IA is seeking a Service Coordinator to manage incoming service calls and schedule technicians for customer visits.

You will coordinate parts, purchase orders, and invoicing questions while supporting proposals, bids, and maintenance contracts. The role also involves maintaining customer data, generating monthly reports, and performing other administrative tasks. This position emphasizes exceptional customer service in a fast-paced environment with strong attention

Qualifications

• Associate's degree or equivalent administrative experience.
• Strong customer service skills and attention to detail.
• Proficiency with Microsoft Office and ability to learn industry software.

Responsibilities

• Answer incoming service calls and schedule technicians for customer visits.
• Process part orders, issue purchase orders, and assist with invoicing questions.
• Assist with assembling proposals and bids and manage maintenance contracts/renewals.
• Maintain customer database information and generate monthly reports.

Skills

Customer service

Attention to detail

MS Office

Fast-paced environment

Education

Associate's degree in administrative program

Tools

Microsoft Office

Job description

J. F. Ahern Co. in Davenport, IA is seeking a Service Coordinator to manage incoming service calls and schedule technicians for customer visits.

You will coordinate parts, purchase orders, and invoicing questions while supporting proposals, bids, and maintenance contracts. The role also involves maintaining customer data, generating monthly reports, and performing other administrative tasks. This position emphasizes exceptional customer service in a fast-paced environment with strong attention